Beginning Wednesday, May 8, 2024, the checkout period on all SJ Access devices will be 3 weeks with a 1-week renewal - if the device does not have holds. Learn more here, opens a new window 

Wi-Fi Hotspots for Library Members

Request a Wi-Fi Hotspot

You can now check out a Wi-Fi (wifi) hotspot with your physical library card. This service is FREE and available to everyone.

Here's what you need to know to get started:

How to Borrow a Wi-Fi Hotspot

  • STEP 1: Find a hotspot at your chosen library location and request it.
  • STEP 2: Wait to be notified by email or phone once your hotspot is ready for pickup.
  • STEP 3: When you arrive at the library, let a staff member know you are picking up your hotspot.
  • STEP 4: Staff will review the Device Policy and User Agreement before you sign the document. Here is the agreement if you want to look at it before picking up your hotspot: English | Español | Tiếng Việt.

Please Note:

  • Physical Library Card: If you have an eLibrary Card, you will need to convert it to one of our physical library cards. You need a physical library card account to check out devices. You can get your card by visiting any of our library locations. To get your physical card, bring a valid photo ID and proof of address with you. Our library staff can also help you get your device.
  • Checkout Period:   The checkout period is 21 days with one auto renewal of 7 days if there are no other requests on the item
  • Ages 17 and Under: Library members ages 17 and under need to be accompanied by an adult to pick up their hotspot.
  • Holds Limit: Each member is limited to 2 holds for all SJ Access Devices. This includes hotspots, Chromebooks, iPads, and laptops. Any holds beyond 2 may be canceled by staff.

How to Return Your Wi-Fi Hotspot

  • Hand your device to a staff member.
  • Do not return your hotspot in the book drop.

What Is a Wi-Fi Hotspot?

A portable Wi-Fi (wifi) hotspot is a pocket-sized mobile device. It uses Wi-Fi to help you connect your devices to the internet without having to plug into anything. Examples of devices you could use with a Wi-Fi hotspot are Chromebooks, iPads and other tablets, laptops, and smartphones.

More about Hotspots

  • AT&T is the internet service provider for our hotspots. This is the company that makes the internet on the hotspots work.
  • You can connect up to 15 devices on these hotspots.
  • As more devices connect to the hotspot, the internet speed could slow down.
  • One hotspot can be checked out on a library card at a time.

Need Help?

Frequently Asked Questions

  • You can have two SJ Access device checkouts on your account. 

    Related Page: SJ Access: Free Internet & Tech Devices

  • For best results, move the Wi-Fi (wifi) hotspot closer to where you will be using your device. If you move between rooms during the day, your signal strength may be affected if you get too far from your hotspot.

    Related Page: Wi-Fi Hotspots

  • You can connect up to 15 devices to your Wi-Fi (wifi) hotspot. The connection speed may slow down as more devices are connected.

    Related Page Wi-Fi Hotspots

  • No. Unplug the Wi-Fi (wifi) hotspot when it is fully charged. It should look like thisBattery icon with green bars reading fullIf you leave the hotspot plugged in when it is fully charged, it will damage the battery over time. This can cause the battery to stop working.

    Related Page: Wi-Fi Hotspots

  • In the first months, the Wi-Fi (wifi) hotspot battery will last 11 hours. Once the battery is fully charged, unplug it and don’t recharge until it is 15% or lower.

    Related Page: Wi-Fi Hotspots

More Ways to Get Online

In-Library Wi-Fi

Access free Wi-Fi (wifi) at all SJPL locations. Select locations extend Wi-Fi out into the parking lots.

Community Wi-Fi

Free Community Wi-Fi (wifi) is available in select East Side Union High School District (ESUHSD) attendance areas.

San José Downtown Wi-Fi

Free Wi-Fi is available for residents and visitors in Downtown San José.
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