Members Get More: Get a Library Card
Choose the card that's best for you.
Replacement Library Cards
Replacement cards are available at any library location. Do you need to access your lost/stolen card but can't go to the library? Connect with a staff member to get your library card number and reset your PIN (personal identification number).
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About Your Membership
Frequently Asked Questions
Library cards do expire every few years so that we can ensure we have your most current information. To check if your card is expired, log into the catalog and go to your dashboard. If your card is expired or about to expire, you will see a notice below "My Borrowing" and above "Checked Out." If there is no notice, your card is active.
To update your card for the full period, you'll need to take the card and a picture ID with your current address on it to any of our library locations. If your ID doesn't have your current address, it's okay to bring a piece of mail that shows the address too.
Some of our eResources won't let you log in with an expired card, so you may need to know what to do if you get an expired card message.
Most of our eResources will tell you that an expired card is the problem when you are unable to log in, but others are more general. Hoopla will give you this message: "Yikes! Something is wrong with your library card. Please double-check your info in settings, and if you still have issues, contact your local library..."
If you are unable to log in to one of our eResources and you think the problem is an expired card, just send us an email using the form on our eResources help page, and we'll take a look.
- To Get: Visit our Become a Member page to learn about San José Public Library cards.
- To Replace: San José Public Library can re-issue or replace library cards at any of our library locations.
If you are unable to visit a location, contact us through SJPL's chat service or call 408-808-2000, to get assistance with your library card number and resetting your PIN (personal identification number).
Related Page: Member Services
San José Student Library Cards will expire when the student graduates or leaves the district.
Related Page: Members Get More: Get a Library Card