San José Public Library enriches lives by fostering lifelong learning and by ensuring that every member of the community has access to a vast array of ideas and information.
We strive to provide:
- Library services that are known and valued by the culturally diverse community, resulting in use from the broadest base of the public.
- A welcoming and lively cultural and lifelong learning center for the community.
- Timely and accurate information assistance that will inform and empower the public.
- Services and collections that are relevant to community needs, readily accessible, and easy to use.
- A well-trained and highly capable staff that reflects the diversity of San José and works well together to provide quality service to all users.
- Appropriate facilities which are inviting and well maintained.
- Technology that appropriately expands and enhances service.
- Defense of intellectual freedom and the confidentiality of each individual's use of the library.
- A close working relationship with other libraries, community agencies and organizations that foster cooperation, making the most efficient and effective use of the taxpayer's resources.
- Our users are not only our customers, they are the reason the library exists. We provide quality service and treat all users fairly and equally. Services are provided in a non-judgmental manner that is sensitive to and supportive of human differences.
- Our employees and volunteers are valued as individuals and for their important contributions to the organization. An open exchange of ideas is encouraged throughout the system. We nurture our talents and each other.
- We are a learning organization that is not afraid to change and take appropriate risks in pursuit of meeting community needs. We constantly reassess our services and methods and try to see ourselves through the public's eyes.
- We maintain high standards in our work and help instill a sense of pride in all employees, as well as a strong sense of responsibility and integrity.
- Both staff and users are encouraged to enjoy their library experience.
LIBRARIES ~ The San José Way
Standards and guidelines have been developed to enable our staff to consistently and effectively provide quality customer assistance. Resources and training tools are provided to support staff in delivering service “the San Jose Way”. Our SJPL Mission remains constant, only the tools of delivering service are changing to meet customer needs.
- Bright, beautiful, inviting libraries
- Materials they want, when and how they want it
- Floor staff provides teachable moments regarding services, equipment, account management, programs, and all our available resources.