Alert message

All library buildings remain closed. Visit an outdoor Express Pickup location when your holds are ready - appointments are available but not required.

Borrow & Return

Checkouts & Renewals

Checkout Periods & Renewals for Physical Items
Format Checkout Period Renewals
Most Items 3 weeks 3
Hotspot Devices 90 days 1 (30 days)
Link+ Items
  • 7 days on some media items
  • 21 days for everything else
1
Lucky Day Items
  • 3 weeks (during closure)
  • 1 week (after reopening)
  • 3 (during closure)
  • (0 when we reopen)
Magazines
  • 3 weeks (during closure)
  • 1 week (after reopening)
  • 3 (during closure)
  • 0 (after reopening)
Videos 3 weeks 3

Checkout Limits

Auto-Renewals

  • We will automatically renew most physical items, including books, DVDs, and CDs that are checked out on your account.
  • Each renewal changes the due date to 3 weeks after the original due date, except for hotspots.
  • You can still renew items yourself if you want.
  • An item cannot be renewed if it has been requested by another customer.
  • Learn more about how auto-renewals work.

Hold Requests

Holds Limits

Placing Holds

Place holds on items you want to check out. When you receive a notice your items are ready, pick them up at your selected Express Pickup location. Express Pickup is available Monday through Saturday, 1 – 6 PM.

You can place a hold either from your search results or from the page of an individual title.

  • Select "Place a Hold".
  • If you are not logged in, you will be asked to log in.
  • Once you are logged and have selected, "Place a Hold", you will be asked to select your pickup location.
  • After selecting your pickup location, you need to select the "Confirm Hold" hold button.
  • You will see a popup message at the top of the page that says your hold was requested.
  • If you want to check on your holds, you can select "On Hold" after selecting the "Log In / My SJPL" button in the upper right corner of the page.
  • Wait until the hold status shows "Ready for Pickup" or you receive a notice before coming to the library to pick up your item(s).

Learn more about holds from catalog help.

Returns

Return your items in an outdoor dropbox at any one of our 25 locations. During our closure we will accept Link+ and Interlibrary Loan returns in the book drops.

Notices

  • When you pick up your item(s), a paper receipt with due dates will be provided.
  • You can also check your due dates online or contact us for help.
  • If you have an email address in your account, you will get an email notice 3 days before the item is due.
  • You can add or update your email address under "Account Information" in "My Settings".

Fines, Fees, and Lost/Damaged Items

Depending on when you checked out your items, fines and fees are handled differently.

During Our Temporary Closure (after March 17, 2020)

  • During our closure, we will not charge late fees.
  • After an item is 28 days overdue, you will get billed a notice for non-returned items. That amount owed will be removed after you return the overdue item.
  • If you know you have lost or damaged an item, your account will be charged the cost of the item plus a $10 processing fee. 
  • If you owe $20 or more on your account, you will not be able to place holds online, and items cannot be renewed. Call us at 408-808-2000, email us, or chat with us for help in placing holds or renewing items if you have this issue.

    Before Our Closure (before March 17, 2020)

    After We Reopen

    When we reopen, our Access Programs such as Read Away Your Fines, Volunteer Away Your Fines, or the Book Replacement Program, will be back! These programs offer other ways to eliminate your fines.

    Fines and fees will resume. Here is the breakdown of fees:

    Icon: zero dollars

    No Late Fees for Children's & YA Items

    Icon: 25 cents

    Daily Late Fee Per Item

    Icon: 5 dollars

    Maximum Late Fee Per Item

    Icon: 10 dollars

    Processing Fee for Lost/Damaged Items

    Using Your Library Card

    Your library card comes with a number and a PIN code. You can use your library card number and PIN to:

    • Log in to your account online.
    • Check out or access items from our eLibrary.

    Card Expiration

    To check when your card expires, you can go to My Settings, and the expiration date will appear in the first info box, along with your username.

    If your card is expired, it can limit your ability to place holds, check out items, and access some parts of our eLibrary.

    How to Renew Your Card

    If your card expires during our Covid-19 closure, you can contact us for help:

    If your card expires after we reopen, you'll need to take your card and a picture ID with your current address on it to any of our library locations. If your ID doesn't have your current address, it's okay to bring a piece of mail that shows the address, too.

    Keeping Your Account Current

    You can update some things on your own when you go to My Settings in your account online, such as:

    If you need to update other information, such as your physical address, contact us.

    Protect Your Account

    • Storing Your Card: Keep your card in a safe place where you know you can find it.
    • Your PIN:
      • Do not share your PIN code with anyone.
      • Select a PIN code that is not easy to guess. For example, do not select "1234".
    • Lost/Stolen Card: If your library card is lost or stolen, please contact us immediately. You are responsible for all charges from items borrowed on your card before the Library is notified of your card's loss. You may be charged a $1.00 fee to replace a lost or stolen card.

    Privacy & Confidentiality

    Using the Catalog

    • Checkouts Are Confidential: What you check out on your library card is confidential. That means no one except authorized staff can see what you place on hold or have checked out.
    • Borrowing History off by Default: Your borrowing history is turned off by default. That means we do not keep a record of what you have borrowed after it is returned, unless you change your borrowing history settings. If you choose to turn on your borrowing history, a list of items you have borrowed will be kept for you in our database.
    • Sharing in our Catalog: Our catalog has some sharing features available, such as Shelves, Feeds, comments, likes, reviews, and more.
    • Catalog Alternative: If you do not want to use our current catalog, Classic Catalog is available and does not use sharing features like our current catalog.

    Privacy Policy

    Learn more about how we protect your privacy and confidentiality by reading our Privacy Policy.

    Need Help?

    For questions about your library account, you can:

    Oops! Mistakes Happen - Before You Pay, Find a Different Way

    Do you have library fines you want to eliminate? When we reopen, you will be able to take advantage of our Access Programs to keep your account clear of fines.

    Lucky Day Collection

    A browse-able collection of the hottest fiction and non-fiction books and DVDs, ready for check-out. While branches are closed, items in the collection can be put on hold!

    Accounts FAQs

    Frequently Asked Questions about requesting, renewals, overdues, fines, lost books, lost library cards, and more!