What is a Wi-Fi Hotspot?
A portable Wi-Fi (wifi) hotspot is a pocket-sized mobile device. It uses Wi-Fi to help you connect your devices to the internet without having to plug into anything. Examples of devices you could use with a Wi-Fi hotspot are Chromebooks, iPads and other tablets, laptops, and smartphones.
Setting up Your Hotspot Device
Troubleshooting and Internet Safety Tips
Q. What if my internet signal strength is weak?
For best results, move the Wi-Fi (wifi) hotspot closer to where you will be using your device. If you move between rooms during the day, your signal strength may be affected if you get too far from your hotspot.
Q. How many devices can be connected to the hotspot?
You can connect up to 15 devices to your Wi-Fi (wifi) hotspot. The connection speed may slow down as more devices are connected.
Q. Can I leave the battery plugged in?
No. Unplug the Wi-Fi (wifi) hotspot when it is fully charged. It should look like this (). If you leave the hotspot plugged in when it is fully charged, it will damage the battery over time. This can cause the battery to stop working.
Q. How long will the battery stay charged?
In the first months, the Wi-Fi (wifi) hotspot battery will last 11 hours. Once the battery is fully charged, unplug it and don’t recharge until it is 15% or lower.
Q. Where does the hotspot work? Can I use the hotspot while traveling outside the U.S.?
The Wi-Fi (wifi) hotspot should work anywhere in the Bay Area. If the device is outside the state limits, it may disconnect.
Q. Can I change the hotspot password?
At this time, no. You cannot change the hotspot password.
Q. What type of data plan do I have? Will it cost me any money to use this device?
Data is unlimited and provided by the AT&T network. You will not be charged for using this device.
Q. Are my data and the websites I visit being tracked?
No. Only the following is checked:
- Is the Wi-Fi (wifi) hotspot activated?
- Is it being used within the state limits.
These hotspots do have content filtering software. Content filtering prevents anyone connected to the internet through this device from visiting unsafe websites. However, no one is keeping track of which websites you are visiting.
Q. I received the hotspot through my school. What if I stop attending my school in San José?
If you are no longer in enrolled in a school in the City of San José, return your Wi-Fi (wifi) hotspot to your school or at a library book drop.
Q. How long can I keep the hotspot?
- Members of the public can check the Wi-Fi (wifi) hotspot out for 90 days with one 30-day automatic renewal.
- If you received your hotspot through your school, the data plan will expire at the end of the school year. After that, you will no longer be able to use the Internet. Each school district will determine the next step for the device.
Q. How do I return the hotspot?
- Members of the public can return the Wi-Fi (wifi) hotspot to a library staff member.
- If you received your hotspot through your school, you can return it there directly.
Q. How long will library hotspots be available?
This project is funded through at least September 2022.
Q. What should I do if I get a notice that the hotspot I borrowed will be turned off?
If your Wi-Fi (wifi) hotspot is overdue and billed, the hotspot will get shut off. You will get a notice on your account. Then, you will see an error message on the screen that says the hotspot cannot connect to the network.
After you return the hotspot, we will remove the hotspot overdue and billed charges. You can also check out a new hotspot if one is available. If it's not available, you can place a hold.