Frequently Asked Questions
What if my internet signal strength is weak?
For best results, move the hotspot closer to where you will be using your device. If you move between rooms during the day, your signal strength may be affected if you get too far from your hotspot.
How many devices can be connected to the hotspot?
You can connect up to 15 devices to your hotspot. The connection speed may slow down as more devices are connected.
What type of data plan do I have? Will it cost me any money to use this device?
Data is unlimited and provided by the AT&T network. You will not be charged for using this device.
Can I leave the battery plugged in?
No. Unplug the hotspot when it is fully charged. It should look like this (). If you leave the hotspot plugged in when it is fully charged, it will damage the battery over time. This can cause the battery to stop working.
How long will the battery stay charged?
In the first months, the hotspot battery will last 11 hours. Once the battery is fully charged, unplug it and don’t recharge until it is 15% or lower.
Where does the hotspot work? Can I use the hotspot while traveling outside the U.S.?
The hotspot should work anywhere in the Bay Area. If the device is outside the state limits, it may be automatically disconnected.
Is my data and the websites I visit being tracked?
No. The device is only checked that it is activated and being used within the state limits. The device does have content filtering software which prevents anyone connected to the internet through this device from visiting unsafe websites but no one is keeping track of which websites are visited.
I received the hotspot through my school. What if I stop attending my school in San José?
If you are no longer in enrolled in a school in the City of San José, return your hotspot to your school or at a library book drop.
How long can I keep the hotspot?
- Members of the public can check the hotspot out for 90 days with one 30-day automatic renewal.
- If you received your hotspot through your school, the data plan will expire at the end of the school year and you will no longer be able to use the Internet. Each school district will determine the next step for the device.
How do I return the hotspot?
- Members of the public can return the hotspot to a library staff member during Express Pickup hours.
- If you received your hotspot through your school, you can return it there directly.