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: Online Catalog / My Account FAQs
SJPL App
General Questions
How do I reset my
PIN?
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How do I log out of the SJPL
catalog?
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How do I see what items I have on hold in the SJPL
catalog?
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How can I find out if the items I've requested are available to pick
up?
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How do I request or place a hold on an
item?
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How do I renew my SJPL library
card?
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this Answer
What does status Shelving Cart, Lost & Paid, On Search, etc.
mean?
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this Answer
Is there a way to sort or filter my Borrowing History in the SJPL
catalog?
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I'm registering for the SJPL catalog and I'm getting a message that my favorite username isn't available.
Why?
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What do I do if I find inappropriate content in the SJPL
catalog?
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How do I add tags in the SJPL
catalog?
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How do I set up my preferred location in the SJPL
catalog?
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How do I find materials in a particular language in the SJPL
catalog?
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How do I search the SJPL
catalog?
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How do I make an individual item on My Shelves in the SJPL catalog
private?
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How do I add titles to My Shelves in the SJPL
catalog?
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this Answer
I had made lists in the old or Classic SJPL catalog. Where are
they?
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What happened to my Reading History in the SJPL
catalog?
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How do I manage my account privacy settings in the SJPL
catalog?
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Why can't my child enter a username in the SJPL
catalog?
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How do I log in to the SJPL
catalog?
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Why do I need to create a username in the SJPL catalog? I already have my barcode
memorized.
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How do I see what I have checked
out?
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How do I make lists in the SJPL
catalog?
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What is Interlibrary
Loan?
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How do I search LINK+ from the SJPL
catalog?
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How do I set my
PIN?
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What is the "Freeze Holds" or "Pause Hold" option in My Account
(SJPL)?
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How do I find a San Jose Public Library
book?
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How do I check out eBooks and
eAudiobooks?
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Why was an item still on my account after I returned
it?
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SJPL App
SJPL App
How can I get the SJPL
App?
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How can I reorder tabs/items on the main screen in the SJPL
App?
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What languages are available in the SJPL
App?
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How do I switch languages in the SJPL
App?
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What features are available in the SJPL
App?
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What information do I need to link accounts in the SJPL
App?
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What permissions does the SJPL App ask
for?
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What else does the SJPL App ask me to
enable?
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What can I do if I do not want to link my teen account to my parent's account in the SJPL
App?
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Where can I find the SJPL App's privacy
policy?
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How can I correct information on my account if it is
wrong?
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How many accounts can I link to in the SJPL
App?
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Where does the SJPL App's mobile checkout
work?
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What devices can I use with the SJPL
App?
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How does mobile checkout work in the SJPL
App?
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What are the minimum requirements for mobile checkout to work in the SJPL
App?
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What items can I check out with mobile checkout via the SJPL
App?
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Will my checkouts on the SJPL App be reflected on my account
immediately?
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Can I save my library card number in the SJPL
App?
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Can more than one library card number be saved in the SJPL
App?
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How do I link accounts in the SJPL App? Or how do I get more than one library card number saved in the
app?
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Can I apply for a library card with the SJPL
App?
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If I replace a library card, will I need to update my account info in the SJPL
App?
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Why can't I place a hold on a brand new item in the SJPL
App?
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What happens if my library card is expired, and I try to use the SJPL
App?
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I placed a hold using the SJPL app. When I check my account, the hold is not there. What
happened?
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If I have fines or fees on my account, can I still download the SJPL
App?
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Can I pay my fines and fees via the SJPL
App?
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