The Affordable Connectivity Program (ACP) is Ending: Your Internet Options

Information Updated: April 2024

What is Happening With the ACP?

The Affordable Connectivity Program (ACP) has entered its wind-down phase. Unless Congress takes action, the ACP is estimated to run out of funds at the end of April 2024. Therefore, no ACP applications or enrollments will be accepted after February 7, 2024.

What Does This Mean for Me If My Household Has ACP?

Households who currently have the ACP benefit will receive multiple notices from their internet provider about the end of the program. These notices may be sent by email, or text, or in the post and may come with your bill or separately.

The first notice households will receive around January 25, 2024. This initial notice will tell households about the possible upcoming end of ACP and that this will impact the ACP households' internet bill.

The second notice is likely to go out at the beginning of March and third notice will be sent out during the last month of ACP, predicted to be April. Both of these notices are required to tell households:

that the ACP is ending
the impact on your bill
the date of the last bill you will receive that includes the ACP benefit
that you may change your service or opt-out of continuing service when the ACP ends

What Can I Do Now?

Review the information from your internet provider and from the FCC to make sure you understand the timeline of the ACP wind-down. The Federal Communications Commission (FCC), which runs the ACP program, has put together information about the wind-down process and the requirements for internet providers which you can read. There is an FAQ webpage (language options are at the top right of the page) and a Fact Sheet (pdf) - English, Spanish, Vietnamese.

Contact Your Internet Provider

Call your provider before April 2024 to find out what your options are. Then inform them that you want to:

Continue your current service after April 30, 2024
- Your internet bill will increase by $30/month after the ACP runs out
Or switch to another plan at a different price with the same provider
- some providers offer a low-cost plan to qualifying households, this may be under a different plan name and/or have a different connection rate than your current plan
- A list of current low-cost plans by many providers can be found at https://www.digitalinclusion.org/free-low-cost-internet-plans/
Or cancel your service as of April 30, 2024
- The ACP allows households to cancel their internet plan at any time without paying a penalty fee
- If you want to switch providers, you will need to both cancel your current internet service and sign up with the new provider

If you do not contact your internet provider, then they will continue your internet service under the current plan and your household will be charged the full price, without the $30 ACP benefit, after April.

Access Free Library and Community Wi-Fi

You can access free Wi-Fi (wifi) at library branches or connect to Community Wi-Fi in Downtown San José or select East Side Union High School District (ESUHSD) attendance areas. The process is simple and works for any wireless-enabled device, which includes most laptops, tablets, and smartphones.

The steps to connect are similar across devices and locations:

Select the Wi-Fi icon on your device.
Select the wireless network you would like to join:
- For branch locations, this is "SJPL-WiFi"
- For the King Library, this is either "King_Library_WIFI" or "SJSU_Guest"
- For San José Downtown Wi-Fi, this is "Access SJ Downtown"
- For Community Wi-Fi in ESUHSD attendance areas, this is "SJ Access Free Wi-Fi"
If you see a notification specifying the need to "sign in," select that notification.
Wait for the "Acceptable Use Policy" or “Terms of Use” page to appear on your screen.
Once you select “Agree”, your device will connect.

Borrow a Hotspot from the Library

Need to borrow an internet hotspot? The San José Public Library can help! We have devices available to borrow for 90 days with one 30-day automatic renewal, if there are no other hold requests on the item.

A portable Wi-Fi (wifi) hotspot is a pocket-sized mobile device. It uses Wi-Fi to help you connect your devices to the internet without having to plug into anything. Examples of devices you could use with a Wi-Fi hotspot are Chromebooks, iPads and other tablets, laptops, and smartphones.

Community-Based Organizations

We’d also like to highlight the following community-based organizations! They provide a variety of public support services including helping people sign up for affordable home internet, help with getting an affordable device, and offering digital skill-building classes. Below are links to their websites, contact information, and a brief description of their focus area.

Organization	Contact	Focus Area
Catholic Charities of Santa Clara County	408-468-0100 info@ccscc.org 2625 Zanker Rd, Suite 201, San Jose, CA 95134 Monday-Friday 9:00 am - 5:00 pm	Catholic Charities of Santa Clara County serves and advocates for individuals and families in need, especially those living in poverty.
International Children Assistance Network (ICAN)	408-509-8788 2072 Lucretia Avenue, San Jose, CA 95122	ICAN’s mission is to engage, inform and inspire Vietnamese Americans to raise the next generation of leaders.
International Rescue Committee, Inc. (IRC)	408-277-0255 SanJose@Rescue.org 1210 South Bascom Ave. Suite 227 San Jose, CA95128	The International Rescue Committee provides opportunities for refugees, asylees, victims of human trafficking, survivors of torture, and other immigrants to thrive in America.
Step Up and Do Something! Inc.	408-772-8679 unite@stepupanddosomething.org 1314 Gainsville Avenue San Jose, CA 95122	StepUp! provide services to help people find solutions and resolutions to problems in at risk communities.
Sacred Heart Community Service	408-278-2160 1381 South First Street San Jose, CA 95110	Sacred Heart’s mission is to build a community free from poverty by creating hope, opportunity, and action.
Tech Exchange	510-866-2260 support@techexchange.org 2530 International Blvd., Oakland, CA 94601	Tech Exhange’s mission is to ensure that all families have a computer, internet access, and the technology skills necessary to improve and enhance their lives
Vietnamese Voluntary Foundation Inc (VIVO)	408-532-7755 2072 Lucretia Ave, San Jose, CA 95122	VIVO’s mission is to empower refugees and immigrants, low-income ethnic families to become productive participating citizens, by providing comprehensive Community Social and Cultural Services.

Ask Congress to Fund an Extension of the ACP

There is a bipartisan bill that has been introduced to both the House and the Senate to add funds to the ACP. You can contact your members of Congress by calling or sending an email to ask that they vote to pass the funding extension. This can be done by anyone, whether or not your household receives the ACP benefit.