eBooks & eResources / Online Resources FAQs

  • General Questions

    No, your Overdrive account is based on an internal user number that is different from your library card number. In most cases, you will not lose access to any books that are currently checked out, your current holds, or your reading history. As a precaution, you can take a screenshot of your current place in line, opens a new window or export your history, opens a new window before changing your library card number.

    Once you have your new library card number, you should use it to log in to Overdrive. If you use Libby, you will need to verify your card and input your new card number.

    If you have questions about this process, please contact eResources Support.

    Related Page: Online Resources Help

    Here are a few methods to solve this issue: 

    Change your default Kindle to your new device.

      1. Go to www.amazon.com and sign into your account.
      2. Mouse over the "Accounts & Lists" menu and choose "Content & Devices.
      3. Once you're in "Content & Devices", you'll see four tabs across the top of the screen, Select "Devices."
      4. You will see a section for your "Amazon devices" and another for "Amazon apps installed on devices". Select the image for "Amazon devices."
      5. It will give you images of all devices you have connected.
      6. Under one of them, with blue lettering will be the words "Default device". If you want to make the new Kindle the default device, select the image of that new Kindle.
      7. It will open a page with three grey text boxes on the right side. Select "Set as default device."
      8. When the confirmation window pops up, select "Save".
      9. Now, when you send items to your Kindle from OverDrive, they will automatically go to your new device.

    Choose a different Kindle when you check out your book.

    If you don't want to change your default device, you can just choose a different device when you collect your OverDrive book.

      1. After you have checked the book out and have been redirected to Amazon to "Get Library Book", look under the yellow button and choose a different device
      2. Select "Deliver" when you've made the selection.
    •  

    Download book from your Kindle Library.

      1. If you have sent your Kindle book to the wrong device, you can still read it by going to your Kindle Library on the Kindle you prefer and tapping on the cover
      2. The book should download to your device.
      3. If you don't see it in your library, select the "Sync" button to force your Kindle to check for library updates.
        • Make sure that you are connected to Wi-Fi.

    Related Page: Online Resources Help

    San José Public Library eBooks can be checked out with a valid SJPL library card.

    Upgrade to a Full Access Card Today: Some eResources like Hoopla, Libby and Coursera require a Full Access Library card. Visit any SJPL location, opens a new window to upgrade to a Full Access Card. Learn more at sjpl.org/membership, opens a new window.  

    Depending on the eBook format, you may need to download additional software. Visit the eBook Help pages for device-specific instructions.

    SJPL customers may obtain a OneSearch account to access San Jose State University materials. SJPL customers may access the University Library electronic resources only while in the King library on either personal computers or wireless devices.

    Related Page: Online Resources Help

    Libby may occasionally prompt you to verify your library card before you can borrow or place a hold. To do so:

    1. Tap Menu Libby Menu, in the navigation footer.
    2. Tap Verify Card under "For Your Attention."
    3. Tap Verify Card again, then sign in with your library card.

    If you're still having trouble, contact your library. They can check the status of your card and confirm your PIN/password.

    Related Page: Online Resources Help

    When upgrading your card or replacing your card, you may lose access to your current account activity or history.

    Some of the resources most likely to be affected are:

    To avoid disruptions, we recommend doing the follow before upgrading or replacing your account:

    • Finish any course work or books in progress
    • If you have holds, take a screenshot showing the title(s) and your place in line
    • Export course certificates or reading history
    • Write down your previous card number

    For specifics on what resources you may need help with when upgrading your card, please read our blog: eResources Alert! Things to Know Before Converting Your eCard. 

    Related Page: Online Resources Help

    San José Public Library has a variety of online resources that you can use to access eBooks on your Kindle device. 

    Upgrade to a Full Access Card Today: Some eResources like Hoopla, Libby and Coursera require a Full Access Library card. Visit any SJPL location, opens a new window to upgrade to a Full Access Card. Learn more at sjpl.org/membership, opens a new window.  

    One of our most popular eBook collections is Libby by OverDrive. You can find Kindle-compatible eBooks on the Libby Website, the Libby App, or the OverDrive website. 

    Find help using these services: 

    Related Pages: eBooks, Online Resources Help

    One of the benefits of using eBooks, eAudiobooks, and digital media from the San José Public Library is that they do not need to be returned like physical items do. They will automatically check themselves back in at the end of the loan period with no action needed on your part.

    If you are interested in returning your eBook or other digital media item so that other borrowers may use it, first identify which platform you checked your item out from (Overdrive, Boundless, hoopla, etc.). Next, follow the corresponding link below to read the most up-to-date instructions from the platform's help files.

    For links labeled as FAQs, please scroll to the given question for the latest return instructions. 

    Quick Links to Return Instructions by Platform

    • Boundless
    • Cloud Library FAQs: "Can I return an eBook early?" 
    • Libby
    • Overdrive
    • Hoopla: Even though there are no holds for hoopla items, you can still return the item early if you choose. Unfortunately, this will not provide you with additional Hoopla check outs each month.
      • In the Hoopla app, tap on My Hoopla at the bottom of the touchscreen, then tap on the item you wish to return, scroll to the bottom and select "Return Now."
      • In a web browser, log into your Hoopla account and click on My hoopla at the top of the screen, click on Currently Borrowed from the drop down menu, click on the item you want to return and then in the pop-up window that appears, select "Return Now."

    Related Page: eBooks/eMedia: Stream & Download

    San Jose Public Library offers several events per week with computer help available. Go to our events page to see our current list of available sessions and sign up today!

    You can also receive help online by filling out our Support Form. 

    Related Page: Contact Us

    RBdigital has discontinued their digital platform and shifted all of San José Public Library's eAudiobooks and eMagazines to Overdrive and the Overdrive app, Libby.

    In order to access eAudiobooks and eMagazines, you can browse San José Public Library's Overdrive site for your favorite titles or authors. Download the Libby app to access content on iOS or Android devices.

    Related Page: Online Resources Help

    San José Public Library no longer subscribes to Total Boox. Total Boox users may still be able to read previously downloaded content on their device with a stored login, but that access may be lost with time.

    If you are looking to read eBookss, San Jose Public Library provides a variety of other services to read online. 

    Related Page: Online Resources Help

    As of 2023, OverDrive has been retiring the OverDrive app and this has resulted in limited availability. OverDrive suggests that users switch to Libby. 

    Mobile app

    The OverDrive app can be installed only in select countries from Google Play (on Chromebooks and Android 5.0+), the Apple App Store (on iOS 12+), the Microsoft Store (on Windows 8.1 or higher), or the Amazon Appstore (on FireOS 5+).

    In other countries, if you already installed the OverDrive app on a Fire tablet, you're welcome to keep using it.

    If you can't use the OverDrive app, we recommend trying Libby.

    Desktop software

    As of February 23, 2022, OverDrive's desktop software for audiobooks is no longer available to install.

    As an alternative, you can borrow and listen to audiobooks using Libby or SJPL's OverDrive website.

    Related Page: Online Resources Help

    If you would like to remove your self-published book from BiblioBoard, all you have to do is use the email form here.

    Make sure that you include the title of your book and the author and we will request that it be removed.

    The book will be pulled down the next time BiblioBoard updates their catalog (within the month).

    If you have any questions you can use the form above or call us at 408-808-2104.

    Related Page: Online Resources Help

    There are a few different choices you have to make about Boundless (Formerly Axis 360) eBooks depending on how you checked them out.  

    • Via Library Catalog: If you checked out through the library catalog:    
      • When you check out through the library catalog, you are given a choice of two different formats to download. You should consider a couple of things before you choose. Are you going to be reading on a mobile device, or on a computer? Below we have broken down the choices:
        • EPUB - can ONLY be read using an eReader like Adobe Digital Editions or the Bluefire reader. This is how you would read if you are planning to open the book on a laptop or desktop computer.
        • Boundless - can ONLY be read using the Boundless app on a mobile device.
    • Via Boundless Website: If you checked out through the Boundless website in a browser:    
      • You will have a chance to download the eBook when you check it out, but you should, again, consider where you are going to read.  If you plan to read on the computer on which you checked out the book, go ahead and download at the time of check out.  If you plan to read using the Boundless app, wait to download until you have the app open, and download from there.
    • Via the Boundless App: If you checked out through the Boundless app on a mobile device:    
      • If you plan to read in the app, go ahead and download at the time of check out.  If you plan to read on a different device or on a computer, wait to download until you get to that computer or device. 

    For questions or additional help, please feel free to contact us through our email form or call 408-808-2104 if you need help or have questions.

    Related Page: Online Resources Help

    cloudLibrary is an eBook Lucky Day collection.  What that means is that we don't allow holds on the items there -- you just stumble upon them -- you're lucky! The loan period on eBooks from cloudLibrary is 7 days, and the loan limit is 2 items at a time. For more information, check out this blog entry.

    If a title you are interesting in is not available, you can see when it will be available and add it to your Save For Later shelf. Here is an example*: 

     

    *Image text reads: The Atlas Complex by Olivie Blake. Available in 7 Days. Save for Later. Preview. 

    Please note: The title you are looking for could be returned early and checked out by another library user. This could extend the estimated availability date originally displayed. 

    Related Page: Online Resources Help

    Knowing how to check out eBooks and how long you get to keep them can be confusing!

    eMagazines from Bookan, Flipster, and PressReader:

      • No limits. You don't have to return these, and there is no limit on how many you can check out.

    eBooks from Gale and Biblioboard:

      • No limits. All of these are streaming, which means that you don't check them out and you generally don't download them.

    eMedia (eMagazines, eBooks and eAudiobooks) from OverDrive, Boundless and EBSCO eBooks:

      • 3 week loan period, 10 max items, renewals allowed
      • These work very much like physical books from the library.  You check them out and are able to keep them for three weeks. Renewals are allowed as long as no one else has the items on hold. The big difference between these and regular books is that you don't have to return them if you don't want to -- they will return on their own when the loan period is over. There are no fines on electronic materials!

    eBooks from cloudLibrary:

      • ​1 week loan period; 2 max items, no renewals
      • cloudLibrary works similarly to the above mentioned eMedia items in how you check them out and return them, however their borrowing limits are more like our Lucky Day items in the libraries. In order to help bring the content you want to you faster, these items cannot be placed on hold and have quicker turn around. This way you may be able to get the eBook you want to read faster than waiting in line for the next eBook to be available!

    eMedia from hoopla :

      • Each card holder gets 6 total checkouts per month. eBooks, eAudiobooks, and eComics go out for 3 weeks. eMusic goes out for 7 days. eMovies & eTelevision goes out for 3 days
      • hoopla is currently the only eResource where you can get electronic movies and music!
      • We limit each user to six items per month because hoopla works on a pay-per-use model. When a user checks out an item, the library is charged for that item. This is an exciting model, because it means that we are only charged for what people use! It also means that, as more and more people use hoopla, the price to the library goes up. We limit to six items per month so that everyone gets a chance to check out and enjoy the materials hoopla offers and we don't go over our budget for that resource.

    Related Page: Online Resources Help

    San Jose Public Library provides access to eBooks and eAudiobooks through a number of vendors. 

    eBooks and eAudiobooks from OverDrive titles can be checked out directly through the catalog. OverDrive titles show availability immediately and the “Check Out” or “Place Hold” button appears. 

    eBooks and eAudiobooks from other vendors appear in the catalog with a link to the vendor site, where you can complete the checkout process.

    Related Page: eBooks/eMedia: Stream & Download

    The ABCmouse checkout account is the same as a monthly home subscription account. The only difference is that the ABCmouse Home Access account automatically comes with the Assessment Center, while it’s an additional purchase to add the Assessment Center to your regular monthly subscription account. More information about the Assessment Center can be found in your parent dashboard.

    Related Page: eSpotlight Extra - ABCmouse Home Access is Here!

    Did you get a new library card?

    LinkedIn Learning (formerly Lynda.com) is one of the few eResources we have that requires extra effort when you change your library card number.

    When you log in with a new library card, LinkedIn Learning checks our system to make sure that your account is active in our system, but does not associate that record with your old card. That means that it creates a new account for your new card. That isn't really a problem if you haven't done much work, but it can be a problem if you have. If you change your library card, it is recommended you save all the work you have done on LinkedIn Learning prior to making that switch.

    Related Page: Online Resources Help

    This may be one of a few different problems. Try these steps to correct it:

    Upgrade to a newer version of Adobe Digital Editions (ADE).

    Try downloading the book again.

    De- Authorize and Re-Authorize Adobe Digital editions

    How to Deauthorize ADE on Your Desktop Computer

    1. Open ADE.
    2. Press Ctrl + Shift + D on a Windows computer or Command + Shift + D on a Mac.
    3. Make sure the correct account is listed in the drop-down menu, enter your password, then click Continue.
    4. Click Erase Authorization.
    5. Click OK to close the dialog box and return to ADE.

    The next time you try to download a borrowed library book, you'll be prompted to authorize ADE again.

    How to Authorize Your ADE Software

    If you would like to reauthorize your copy of ADE before trying to open the eBook again, you can do so by following the initial steps you took to download the eBook.

    1. With ADE open, click on the "Help" at the top of the program and click on "Authorize Computer..." from the drop down menu that appears.
    2.  Enter your Adobe ID and Password.

    Related Page: Online Resources Help

    Using the Libby App: 

    Go to Menu Menu > Settings > Change Download Rules to update your download settings. You can choose whether book and audiobook loans download automatically after you borrow them, and whether they download when you're not on Wi-Fi.

    These settings don't apply to magazines. Magazines are never automatically downloaded.

    Note: These settings aren't available for libbyapp.com users.

    Download settings

    The download settings control whether titles are downloaded automatically right after you borrow them. You can choose Everything, Titles Under..., or Nothing.

    Choose Titles Under... to automatically download smaller titles (usually books) but exclude larger ones (like graphic novels and audiobooks).

    Tap the underlined 20 MB to adjust the title size you'd like automatically downloaded. Most books are under 20 MB, many graphic novels are more than 100 MB, and most audiobooks are more than 300 MB.

    "Download Only On Wi-Fi" setting

    The "Download Only On Wi-Fi" setting prevents loans and magazines from downloading on a cellular data connection.

    Related Page: Online Resources Help

    While using Libby, 

    In a book, tap the center of the screen, then reading settings icon. From there, drag the "Text scale" slider to change the size of the text.

    *

    For a wider range of text sizes, toggle Include accessibility sizes on.

    *Image Reads: Text Scale 

    Related Page: Online Resources Help

    hoopla and EBSCO eBooks require a separate account.

    EBSCO requires a free Adobe ID account so you can use Adobe Digital Editions to read their material if you don't use the EBSCO app.

    The ePUB versions of Boundless's content will require an Adobe ID account to open the eBook using Adobe Digital Editions.

    All other eMedia vendors (eBooks, eAudiobooks, etc.) can be logged into with your library card number and PIN.

    Related Page: Online Resources Help

    Please see the following chart for checkout information from our eBook vendors.

    21-day Loan Period

    • OverDrive – 10 max Items, 10 max holds, renewals allowed
    • Boundless (Formerly Axis 360) - 10 max Items, 99 max holds, renewals allowed
    • EBSCO eBooks - 10 max items, renewals allowed
    • hoopla eBooks - 6 total items of any type per month

    7-day Loan Period

    • cloudLibrary - 2 max items, no holds, no renewals
    • hoopla Music – 6 total items of any type per month

    3-day Loan Period

    • hoopla Movies & Television - 6 total items of any type per month

    Related Page: Online Resources Help

    The library contracts with a number of vendors in order to provide a wide selection of titles and to accommodate most device types. Each vendor has their own checkout procedure. Most have an app for iOS and Android, and some also have an app for Kindle Fire, Windows, and Mac.

    Related Page: Online Resources Help

    You will not be able to access a downloaded Kindle eBook or eAudiobook once the loan period has ended.

    To remove it from your device, tap and hold the cover, then choose “remove from device” from the menu.

    If you checked out an eBook in the Kindle format, you can also remove it from your Amazon account by going to the “Your Content” tab on the "Manage Your Contents & Devices" page.

    Related Page: Online Resources Help

    eBooks and eAudiobooks are returned automatically at the end of the lending period. If you wish to return a title early, most library eBook vendors allow early returns.

    If you have not yet downloaded the eBook or eAudiobook, look for a “return” button near the title in your account.

    If you have downloaded the title, you will need to return it through the vendor’s app. This is usually done by tapping or holding the book cover, then choosing “return.”

    Related Page: Online Resources Help

    To access the Wall Street Journal from any computer or device that has an internet connection, please follow the steps below.

    Please do not share your sign-on credentials with any other person, whatsoever. Any violation of this clause will result in Dow Jones terminating access for San José Public Library.

    • Use SJPL's subscription link, then enter your library card number and PIN.
    • You will be taken to a page to create an account with a name, e-mail address and password.
      • If you already have a Wall Street Journal account, you can sign in with that information.
    • Registering an email address with Wall Street Journal will opt you into receiving email marketing communications from Dow Jones.
      • To opt out of this, uncheck the box next to "I would like to receive updates and special offers from Dow Jones and affiliates, including The Wall Street Journal. I can unsubscribe at any time."
    • You will have 72 hours of access to the Wall Street Journal.
      • After 72 hours, you can use the subscription link again for another 72 hours of access. Enter your library card number and PIN. Select "SIGN IN" and enter the e-mail address and password you set up originally.
    • When signing back in with your e-mail address and password, you may be prompted to verify your e-mail address. You can select "Continue to WSJ" to avoid e-mail verification.

    Please be aware of the Dow Jones Privacy Notice if you choose to create a Wall Street Journal account.

    Please feel free to contact us if you have any questions.

    Related Page: Online Access to the Wall Street Journal

    Computer/Laptop Users:

    If you are accessing The Great Courses via your computer or laptop:

    • Finding It: You have two options for how to get there: Use the direct link or navigate from the homepage. 
      • Use the direct link:
      • Navigate from the homepage:
        • Scroll down to the Extras section with "The Great Courses Library Collection" banner.
        • Click the "Get" button at the bottom right of The Great Courses Library Collection banner.
    • Logging In: 
      • Click on "Sign In With My Card".
      • Enter your library card number in the space provided.
      • Click "Next".
      • Type your PIN in the space provided
      • Click "Sign In".
      • Click "Next".
    • Accessing It: 
      • Click "Get" under Extras on the Libby Homepage
      • Confirm you want 7-day access.
      • Select a video course and enjoy!
      • This will give you 7-day unlimited access to The Great Courses. If you need/want more time, go through these steps again.
    First-time Libby App Users:

    If you are accessing via the Libby app on your mobile device and don't already have the Libby app:

    • Downloading the App: Download the app from either the Apple App Store or Google Play (The Great Courses is not available on the OverDrive legacy app).
    • Logging In (If you aren't): Access Libby through your SJPL Library Card.  
      • Search for or let Libby search for your library.
      • Select any of the San José Public Library locations.
      • Select "Sign In With My Card".
      • Enter your library card number in the space provided and press enter or the "Next" button.
      • Type your PIN and press enter or the "Sign In" button.
    • Finding It: You have two options for how to get there: Navigate from the home screen or use the direct link. 
        • Navigate from the home screen:
          • Select the icon at the bottom of the screen that looks like a library building. That's the Home button.
          • Scroll down to the Extras Section with "The Great Courses Library Collection" banner.
          • Tap the "Get" button at the bottom right of The Great Courses Library Collection banner.
        • Use the direct link:
          • If you don't see the Extras Section with "The Great Courses Library Collection" banner, you can tap this direct link from this FAQ in your web browser on your mobile device. That link should open the correct screen within your app.
          • Tap the image/banner for "The Great Courses Library Collection".
    • Accessing It: 
      • Tap "Get" under the Extras Section of Libby
      • Confirm that you want 7-day access.
      • Select a video course and enjoy!
      • This will give you 7-day unlimited access to The Great Courses. If you need/want more time, go through these steps again. Note: You will not need to download the Libby app again once you have it on your device.
    Existing Libby App Users:

    If you already have the Libby app set up on your mobile device,:

    • Skip Logging In: Skip the logging in steps outlined in the First-Time App Users instructions, unless you don't have your San José Public Library card account connected to Libby. 
      • Adding Your SJPL Card: 
        • Among the row of icons at the bottom of the screen, select the icon in the center that looks like 3 lines.
        • Under "Your Libraries", select "Add Library".
        • Follow the "Logging In" instructions above in the First-Time App Users section of this FAQ.
    • Finding & Accessing It: Follow the same steps in the above First-Time App Users section of this FAQ.

    Related Page: eSpotlight - The Great Courses Libby Collection

    Although you log into Boundless (Formerly Axis 360) using your library card number and a PIN, Boundless doesn't actually communicate with the library system to verify that information. That means that, when you change your library card number or PIN in the library system, your information doesn't change at Boundless. If you try to log in with your old numbers (or you type your login information incorrectly) Boundless just prompts you to create a new account.

    The end result is that you have TWO accounts -- one of them has your materials checked out and on hold, the other doesn't.

    There are two solutions to this problem. You can contact the San Jose Public Library so that we can merge your two accounts, or you can just use your old card number and PIN, and regard them as a username and password.

    If you do contact us about it, please provide your old library card number (if you still know it) and your new number. We will also need your name and email address. If you don't know your old number, it's ok -- we can search for you another way. Having it makes it easier, though.

    Related Page: eBooks/eMedia: Stream & Download

    Library cards expire every few years. Check with your local branch or contact Access Services via email at circ.sjpl@sjlibrary.org or by calling 408-808-2000 to speak with a staff member about your account.

    If your library card is up-to-date but you are having issues with your PIN, you can reset it using our PIN reset form. Make sure to enter your library card number in the field that asks for your library barcode number. Once filled out, an email will be sent to the email address we have on file for you.

    If you have not provided us your email address, please call 408-808-2000 to reset your PIN during our business hours.

    Related Pages: eBooks/eMedia: Stream & Download, Borrow & Return

    Most vendors allow renewals if no one else is waiting for a particular title. If renewals are allowed, a renewal button will appear a few days before the end of the loan period. You also have the option to check out the eBook/eAudiobook immediately after it expires if no one else is waiting.

    Related Page: eBooks/eMedia: Stream & Download

    You may have to place a hold on an eBook or eAudiobook to be put on the waiting list.

    Some publishers and vendors of eBooks/eAudiobooks require libraries to lend a single copy of the book at a time to one customer at time. You may need to place a hold for eBooks/eAudiobooks from OverDrive and Boundless. Other vendors, like hoopla, provide some “always available” titles with no waiting.

    Related Page: eBooks/eMedia: Stream & Download

    When your hold is ready, you should receive an email with a link to check out the hold. Once on the vendor’s site, log in and look for your holds under “My Account” or “My Lists” or “My Titles,” depending on which vendor you are using. The title may have been automatically checked out to you, or you may need to check it out now.

    Related Page: eBooks/eMedia: Stream & Download

    There are times when an eBook or eAudiobook has become unavailable to us but has not yet been removed from the catalog. The catalog records are usually removed at a later date.

    If you come across one of these records, we appreciate it if you let us know by using the eBook and eAudiobook support form. We will remove the record from the catalog right away.

    Related Page: eBooks/eMedia: Stream & Download

    You have to install Adobe Digital Editions (ADE), which is separate software, to read library eBooks. Adobe Reader is used for plain PDF files. Adobe Digital Editions is need for reading eBooks, which are copyright protected with DRM (Digital Rights Management). Please visit the Adobe Digital Editions site for details.

    Related Page: eBooks/eMedia: Stream & Download

    When you change the PIN on your library account, the Boundless (Formerly Axis 360) system is not automatically updated. You can continue using your old PIN with Boundless or complete the eMedia support form and we will update your Boundless PIN.

    Related Page: Borrow & Return

  • Online Newspapers

    The San Jose Public Library provides free online access to the New York Times on Internet computers and library wi-fi at the Dr. Martin Luther King, Jr. Library and at all Branch libraries during our normal operating hours. We also offer 72-hour offsite "At- Home" access through our website. The daily edition is also available from Pressreader.

    Offsite "At-Home" access:

    1. Select this link to get your New York Times access code. This code will be usable by you for 72 hours.
    2. Click on "Redeem".
      After the first 72 hours have passed, you will need to redeem another code for another 72 hours of remote access (i.e. Repeat Steps 1&2).  
    3. Create an account with the New York Times or sign in with an existing New York Times account.  Please be advised that registering an email address with New York Times will opt you into receiving marketing emails from the New York Times. To opt out of receiving emails, be sure to click on the check box during your initial sign up.
    4. You will see a page that looks like this*:

    Click on "Go to NYTimes.com". Please note the date when your access ends.

    1. Enjoy the New York Times for 72 hours!

    Reading on The New York Times app

    The New York Times Digital app is free and available for the following operating systems:

    • Android
    • iOS
    • Kindle Fire

    Please visit your device's app store to get the app. You will need to follow the "Offsite " At-Home" access" instructions above in a browser before you log in to the The New York Times app:

    1. Follow steps 1 and 2 above to get your 72 hour access.
    2. Open the NYTimes app
    3. Log in with the email you used to register -- the access code will have already been applied.

    Please feel free to contact us if you have any questions.

    In-Library New York Times Access: 

    To access The New York Times Online on library internet computers and over branch wifi:

    Go to your favorite browser and type in www.nytimes.com. You can also find it by going to the San Jose Public Library website.

    1. Select Books & eResources at the top of the San Jose Public Library homepage. 
    2. Select “Newspapers & Magazines” from the “eBooks & Other Formats” category
    3. Find “New York Times (In-Library Access)” in the alphabetical list and press on the link for New York Times (In-Library Access)
    4. Finally, press on the link for the New York Times (In-Library Access) to access this resource

    * The text in the image reads:

    Welcome to The New York Times
    Enjoy your 3 days of unlimited access to NYTimes.com, and the NYTimes smartphone and tablet apps.
    An email confirmation has been sent to [your email]. Your digital access begins immediately and runs through [date]. Go to NYTimes.com [link].

    Related Page: Online Resources Help

    Access to Articles from 1861 Onward (In-person):

    Visit the King Library for access to articles from 1861 onward:

    Access to Articles from 1884 Onward (Online):

    • Evening News (1884-1983): Full-page scans of the evening edition, originally published under various names.
    • San José Mercury News (1900-1985): Full-page scans, including articles, obituaries, classifieds, and other advertising.
    • The Mercury News (1985-present): Full-text articles and death notices, excluding images, classifieds, and other ads.

    San Jose Mercury News Historical Archives (1884-1985) made possible thanks to a legacy gift in loving memory of Susan Renzel Carter, a San José native and library lover.

    Additional Access

    Looking for current Mercury News articles?

    Read the online edition at any SJPL location or from home.

    Related Page: eBooks & eResources/Online Resources FAQs

    The San José Public Library provides free online access to the San José Mercury News on internet computers and via library Wi-Fi at the Dr. Martin Luther King, Jr. Library and at all branch libraries during our normal operating hours.

    We also offer either 24-hour or 72-hour offsite "At -Home" access through our website.

    Offsite "At Home" access:

    1. Select this link to log in and then enter your library card number and PIN.
    2. You will be taken to a landing page that will offer two options for access:​
      1. Anonymous Access: Works for 24 hours. After that time, you will need to use SJPL's subscription link again for another 24 hours of access.
      2. Authenticated Access: Works for 72 hours.     
        1. For this option, you would log in using Google, Apple, Facebook or e-mail to gain 72-hour access. At the end of 72 hours, you would use SJPL's subscription link, again, to start a new access period. You should be aware of the MediaNews Group Privacy Policy if you choose to share your e-mail or other information for 72-hour access.

    Please note the date when your access ends and enjoy the San José Mercury News for 24 or 72 hours!

    Looking for the San José Mercury News Archive? 

    Looking for additional access to Mercury News articles from 1861 - 1985? You can find this information at our King Library and Online. 

    Related Page: Online Resources Help

  • Coursera

    Starting February 13, 2025, eLibrary Cards will no longer provide access to:

    To keep using these resources, you need to upgrade your library card to a full access card.

    How to Upgrade

    For San José Residents with Disabilities

    Are you unable to visit the library because of a temporary or permanent disability? Please, contact us: 

    Please note that effective February 13, 2025, full access library cards are only available to California residents who visit a local SJPL location in person or meet the eligibility requirements to enroll in our Library-by-Mail service. This is due to recent budget shortfalls, high demand and rising costs of our most popular resources. We would be happy to assist you if you are able to visit an SJPL location in the future.

    Related Pages: Members Get More: Get a Library Card, eBooks, eResources, eResources - Computers & Technology, Which library card is right for me?

    Upgrade to a Full Access Card Today: Some eResources, including Coursera, require a Full Access library card. Visit any SJPL location,, opens a new window to upgrade to a Full Access card. Learn more at sjpl.org/membership, opens a new window.

    Access over 5,000 courses and certifications led by top businesses, universities and organizations.

    Requires creating an account using your name and email address.

    Note: This program has limited seats and is only available to residents of San José and Santa Clara County with an active Full Access card. There is no waiting list and access is not guaranteed.

    Get Started

    1. Register for a seat to join SJPL's program.
    2. Click Agree on the Welcome page.
    3. Create a Coursera account or sign in with an existing Coursera account.
    4. Review Coursera's privacy policy and decide whether you want to receive promotional emails from Coursera (uncheck the box to opt out).
    5. Click Continue.
    6. Check your email for a verification message, then click Yes, I'm verified.
    7. Refresh your browser if you are not automatically redirected to SJPL's program page.
    8. Click Join Program. 
    9. Browse available courses and start learning!

    Returning Users

    If you have previously registered for a seat in SJPL's program, you can sign in here. Otherwise, follow the steps above.

    Inactive Users

    Due to high demand, your seat will be reassigned without notice if your account is inactive for 2 weeks or longer. Your account will transition to a general Coursera account with limited access to free content, and any previous activity will be retained. You may re-join SJPL's program after 24 hours if any seats are available.

    When Your Seat Expires

    Your seat is for a limited time, and you will receive a notification before it expires. When your seat expires, your account activity will be retained. As a precaution, we recommend backing up any certificates or completed work. Your account will transition to a general Coursera account with limited access to free content. You may re-join SJPL's program after 24 hours if any seats are available.

    If the Program is Full

    If there are no available seats, you will receive a "Program Full" message. Please check back frequently to see if any seats have become available by logging in to your Coursera account and clicking Join Program. You do not need to fill out the registration form again. We will contact you by email when seats become available, but there is no waiting list and access is not guaranteed.

    In the meantime, we invite you to explore our other eResources related to Careers, opens a new window and Technology, opens a new window.

    About Coursera

    Coursera’s mission is to help individuals build the skills they need for in-demand jobs.

    • Provides learners with access to more than 5,000 courses and certifications led by top businesses, universities, and organizations.
    • Courses include: English for Business and Entrepreneurship (ESL), Foundations of Public Health Practice, Become an EMT, Bookkeeping Basics, Introduction to Google Docs, Design a Restaurant Menu, Food and Beverage Management, Branding: The Creative Journey.
    • Contains “Gateway Certification,” a program for people without a college degree and with no experience in the field, built by leading companies such as Google. Facebook, and Salesforce.
    • Offers subtitles in more than 50 languages.

    Related Pages: eBooks & eResources / Online Resources FAQs

  • hoopla

    Starting February 13, 2025, eLibrary Cards will no longer provide access to:

    To keep using these resources, you need to upgrade your library card to a full access card.

    How to Upgrade

    For San José Residents with Disabilities

    Are you unable to visit the library because of a temporary or permanent disability? Please, contact us: 

    Please note that effective February 13, 2025, full access library cards are only available to California residents who visit a local SJPL location in person or meet the eligibility requirements to enroll in our Library-by-Mail service. This is due to recent budget shortfalls, high demand and rising costs of our most popular resources. We would be happy to assist you if you are able to visit an SJPL location in the future.

    Related Pages: Members Get More: Get a Library Card, eBooks, eResources, eResources - Computers & Technology, Which library card is right for me?

    Upgrade to a Full Access Card Today: Some eResources like Hoopla, Libby and Coursera require a Full Access Library card. Visit any SJPL location,, opens a new window to upgrade to a Full Access Card. Learn more at sjpl.org/membership, opens a new window 

    You may have seen the following error message on hoopla: 

    The collective daily borrow limit set by your library has been reached and will reset at midnight. Please browse and add titles to favorites so you can easily access them after midnight.

    The message above has recently been one of the most common errors for hoopla users. Hoopla only charges the library for what people use, and the library has a daily allowance for these materials. Once the library’s daily allowance is reached, users receive the error message above. The library has a budget for hoopla that is divided into a daily budget. This budget can be hit early in the day and an error message will pop up when you attempt to check out something.

    This collective daily limit is NOT related to your 6 monthly checkouts offered by San Jose Public Library. The collective daily limit will prevent checkouts even if you have additional individual checkouts available. 

    The best way to avoid this is by using hoopla as early in the morning as possible. The limit resets at midnight, so you can try again the next morning. If the limit has been reached, you can still put items into your favorites to check out at a later time. 

    Upgrade to a Full Access Card Today: Some eResources like Hoopla, Libby and Coursera require a Full Access Library card. Visit any SJPL location,, opens a new window to upgrade to a Full Access Card. Learn more at sjpl.org/membership, opens a new window.

    Monthly Check Out Limit: 

    San Jose Public Library allows for 6 item borrowed cumulatively for a month. The number of checkouts available may be subject to change. On the first of every month, your number resets.

    The way hoopla works is that, when a user checks out an item, the library is charged for that item. This is an exciting model, because it means that we are only charged for what people use! It also means that, as more and more people use hoopla, the price to the library goes up. We limit to six items per month so that everyone gets a chance to check out and enjoy the materials Hoopla offers and we don't go over our budget for that resource.

    Please note: Returning a title does not increase your borrow limit for the current month. Your borrow limit is a cumulative total for the month, and not a total you can have borrowed at any given time.

    Your title is available for a set number of days regardless of when during the month your title has been borrowed

    Collective Daily Limit: 

    You may have seen the following error message on hoopla: 

    The collective daily borrow limit set by your library has been reached and will reset at midnight. Please browse and add titles to favorites so you can easily access them after midnight.

    The message above has recently been one of the most common errors for hoopla users. Hoopla only charges the library for what people use, and the library has a daily allowance for these materials. Once the library’s daily allowance is reached, users receive the error message above. The library has a budget for hoopla that is divided into a daily budget. This budget can be hit early in the day and an error message will pop up when you attempt to check out something.

    This collective daily limit is NOT related to your 6 monthly checkouts offered by San Jose Public Library. The collective daily limit will prevent checkouts even if you have additional individual checkouts available. 

    The best way to avoid this is by using hoopla as early in the morning as possible. The limit resets at midnight, so you can try again the next morning. If the limit has been reached, you can still put items into your favorites to check out at a later time. 

    There are occasionally exceptions to these solutions. If you are unable to get access to Hoopla after trying the above steps, please email us,  chat with us, or call 408-808-2104.

    Related Page: Online Resources Help

    Upgrade to a Full Access Card Today: Some eResources like Hoopla, Libby and Coursera require a Full Access Library card. Visit any SJPL location,, opens a new window to upgrade to a Full Access Card. Learn more at sjpl.org/membership, opens a new window.

    That message at Hoopla could mean any of the following:

    • You replaced your library card
    • Your library card is expired
    • You need to create a hoopla account
    • The library has hit it's collective daily limit 

    You've Replaced Your Library Card: 

    If you replaced your library card, you will need to manually change it in Hoopla. Go to the Gear Icon (Settings) in the upper right corner and click on Library on the upper left side of the screen.  You will see your library card on this page. Erase the old number and put in the new one. Click on Save.

    Your Card is Expired: 

    If your library card is expired, you will need to go into your closest branch library to get it updated. You'll need to take your San Jose Public Library card and a picture ID with your current address on it to any of our library locations. If your ID doesn't have your current address, it's okay to bring a piece of mail that shows the address too. Updating your card is quick and easy -- all you have to do is verify that the contact information we have for you is accurate. Once it's done, you won't have to do it again for four years.

    You Need to Create a Hoopla Account: 

    If you are using your barcode at Hoopla for the first time, you may need to create a new Hoopla account using an email address that you have not used at Hoopla with a card from another library system. Some patrons have experienced issues when trying to use a new library card with an existing Hoopla account.

    The Collective Daily Limit has Been Hit: 

    You may have seen the following error message on hoopla: 

    The collective daily borrow limit set by your library has been reached and will reset at midnight. Please browse and add titles to favorites so you can easily access them after midnight.

    The message above has recently been one of the most common errors for hoopla users. Hoopla only charges the library for what people use, and the library has a daily allowance for these materials. Once the library’s daily allowance is reached, users receive the error message above. The library has a budget for hoopla that is divided into a daily budget. This budget can be hit early in the day and an error message will pop up when you attempt to check out something.

    This collective daily limit is NOT related to your 6 monthly checkouts offered by San Jose Public Library. The collective daily limit will prevent checkouts even if you have additional individual checkouts available. 

    The best way to avoid this is by using hoopla as early in the morning as possible. The limit resets at midnight, so you can try again the next morning. If the limit has been reached, you can still put items into your favorites to check out at a later time. 

    There are occasionally exceptions to these solutions. If you are unable to get access to Hoopla after trying the above steps, please email us,  chat with us, or call 408-808-2104.

    Related Page: Online Resources Help

  • Consumer Reports

    Full-text articles and ratings from Consumer Reports Magazine.

    What's Available

    This database contains digital copies of articles from the print edition of the Consumer Reports magazine and the Buying Guide.

    Note: SJPL does not have a subscription to the Consumer Reports website, but some additional information is available there for free. This includes general advice and some product recommendations, but not detailed ratings.

    Tips for Using the Database

    To find specific articles, we recommend checking the 5 Year Index on the Consumer Reports website, then browsing this database by issue date. For detailed instructions, including how to search the database directly, see the Consumer Reports tutorial created by SJPL librarians.

    To find in-depth product reviews, use the Buying Guide.

    Related Page: Consumer Reports 

  • LinkedIn Learning

    An online learning site that hosts a growing library of over 16,000 courses available in seven languages. Courses are delivered by expert instructors on creative, business and technology topics. Library ID for the app: sjpl.

    Get LinkedIn Learning App in Apple Store, opens an external siteGet LinkedIn Learning App in Play Store, opens an external site

    First-time App Login

    Follow these important steps when first using the LinkedIn Learning app:

    • Select "Sign in with your library card."
    • Enter sjpl for the Library ID (no spaces).
    • Enter your library card number and PIN.

    LinkedIn Learning Summary 

    LinkedIn Learning focuses on the skills needed to land the most sought after jobs.

    • Provides professional certificates that can be added to a LinkedIn profile
    • Courses include: Pitching Yourself, Expert Tips for Answering Common Interview Questions, New Revenue Ideas for Food and Beverage Businesses, Construction Management: Technology on the Job Site
    • Includes a concentration on the “whole” person, emphasizing mental health and wellness resources, guidance for managing stress/burnout, and other items like “Balancing Work and Life as a Work-from-Home Parent”.
    • Contains critical soft skills training, such as resilience, team work, and time management.
    • Offers courses in English, Spanish, Mandarin, French, German, Portuguese, and Japanese.

    Related Page: eBooks & eResources/Online Resources FAQs

  • O'Reilly

    Unfortunately, the O'Reilly for Public Libraries subscription does not allow users to create a Personal Account. This means that your progress and any settings (including bookmarks, playlists, highlights, notes, etc.) will not be saved between sessions.

    Unfortunately, the O'Reilly mobile app is not available for public library users.

    Unfortunately, O'Reilly eBooks cannot be downloaded to your computer or mobile device. An Internet connection is required.

  • Tutor.com

    Get homework help from a live certified tutor or use study guides, worksheets, and tutorials on common subjects and various state standardized tests. For elementary through college age students.

    Each user is entitled to 10 live tutoring sessions or drop-off submissions per week.

    Hours:

    • English – Daily 2:00 PM - Midnight
    • Spanish – Daily 2:00 PM - Midnight
    • Vietnamese – Daily 4:00 - 7:00 PM
    • Adult Education and Job Search Assistance - Daily 12:00 PM - Midnight

    Service not available on:

    • January 1
    • July 4
    • Thanksgiving Day
    • December 25

    Service for:

    • K-12 students
    • 1st 2 years of college
    • Adults interested in learning and job search assistance

    Related Page: Tutor.com

  • Northstar

    Northstar is a set of online, self-guided assessments and courses to test and improve computer and technology skills. Topics include Basic Computer Skills, Internet Basics, Job Search Skills, and Accessing Telehealth Appointments.

    Enter your name to take assessments only or create an account to access course content.

    The Northstar User Guide has step-by-step instructions to set up your account and get started.

    Setting up Email

    Need help setting up an email account in order to use Northstar? Try out a sample Northstar course. It provides the following:

    • an introduction to using email
    • step-by-step instructions for creating a new email account
    • a safe place to practice what you've learned

    More Details

    Northstar focuses on people with no, low, or limited technology skills.

    • Build skills in key digital literacy areas and demonstrate knowledge by earning certificates and badges.
    • Courses include: Your Digital Footprint, Supporting K-12 Distance Learning, Email, Internet Basics, Information Literacy
    • Defines the basic skills needed to use a computer and the internet in daily life, employment, and higher education.
    • Online, self-guided assessments measure mastery of basic skills in 14 areas.
    • Classroom curricula provide detailed lesson plans for teachers and can be used remotely or in person.
    • Available in English and Spanish.

    Related Page: Northstar

  • Short Édition

    Read short works of fiction from local and international writers, or submit your own to the Short Edition collection.

    Short Edition Submission Guidelines

    • We welcome submissions from established and emerging writers alike.
    • We accept fiction, non-fiction, and poetry works. While they may be any style or genre, they need to be appropriate for diverse audiences.
    • All submissions should be submitted via this submission platform in a copy/paste format.
    • Submissions must be short works with a maximum 8,000 characters, spaces included.
    • Works must be previously unpublished in print or online, including on personal blogs.
    • We accept up to 3 submissions per author per calendar month.
    • Our response rate could be anywhere from a few days to a few weeks, depending on the number of submissions we receive.

    Related Page: Short Édition