eResources Help – Get support online, email, call, or visit us

Help from Library Staff

eMedia FAQs

Contact eMedia Support

Call eResources Support at 1-408-808-2104

eResources Help: Common Questions and Problems

• Managing your Kindle eBooks
• More coming soon!

Device Help: There's An App For That!

Axis 360

FAQ: I downloaded my Axis 360 book but now I can't open it in the app! Why?

• Get the app for iOS | Android |Kindle Fire
• Get Adobe Digital Editions
• Read select titles in your browser

Beanstack

• Get the tracker app for iOS | Android

cloudLibrary

FAQ: Why does cloudLibrary say I have too many holds? 

• Get the app for iOS | Android | Windows 7, 8 & 10 | Mac OS | Nook
• Read in your browser

BiblioBoard Library

• Get the app for iOS | Android | Kindle Fire HD
• Read in your browser

Hoopla

FAQ: When I try to check out in Hoopla I get an error message!

• Get apps for iOS | Android | Kindle Fire
• You can also use Hoopla with Apple TV, Chromecast, Fire TV, Android TV, and Roku
• Get the Alexa Skill.

LearningExpress Library 

• We don't have access to the LearningExpress app, but the site is mobile-friendly!
• Go ahead and use LearningExpress Library in the browser on your phone or tablet.

Lynda.com

• We don't have access to the Lynda app, but the site is mobile-friendly!
• Go ahead and use Lynda in the browser on your phone or tablet.

MackinVIA

• Get apps for iOS | Android | Kindle Fire | Windows 10 | Windows (pre 10) | Mac | Chrome 
• Read in the browser

Mango Languages

Make sure to sign up for your free Mango account before you sign in to the app.  You can do that in the browser through the library's portal.

• Get the app for iOS | Android
• Learn in the browser

New York Times Online

• Get started with NYT at home
• Get the app for iOS | Android | Kindle Fire HD/HDX

OverDrive

• Libby for iOS, Android & Windows 10
• Libby in your browser
• The OverDrive Legacy app
• Get the Kindle app for iOS | Android | Windows & Mac

In addition to the Kindle app, OverDrive supports download to Kindle Paperwhite, Kindle Oasis, Kindle eReader, and Kindle Fire.  

Pronunciator

• Get the app for iOS HTML5 Site for iPhone & iPod Touch & iPad | Android Tablets | Android Phones | Kindle Fire

RBdigital

Make sure to create your RBdigital account in the website before logging in to the app.
FAQ: Why can't I create an account in the RBdigital App? 

• Download to your PC or Mac (eAudiobooks only)/p>
• Get the app for iOS | Android | Kindle Fire
• Read and listen in your browser
• For Audiobooks, go to "Chapters" to stream.

SimplyE

• Get the app for iOS | Android | Kindle Fire

EBSCO eBooks

• Learn more about setting up EBSCO eBooks Coming Soon - See below

enki

• Learn more about setting up enki Coming Soon - See below

Device Help: No app? No Problem!

• eReader (Nook, Sony, Kobo)
• Windows 8 or Windows 10
• Computer or laptop
• MP3 player or iPod

Vendor Help

• Axis 360: Support | Video Instructions
• BiblioBoard Library: Support
• Books 24x7: Support
• cloudLibrary: Support
• EBSCO eBooks: Support & Videos
• EBSCOhost: Support
• enki: Support | Video Instructions
• Gale: Click the menu button on the Gale Virtual Reference Library page to the right of search. Click the "Help" link after the menu expands.
• Hoopla: Support | Video Instructions
• RBdigital (was OneClickDigital): Support & Video Tutorials
• Overdrive: Support | Video Instructions | Device Profiles
• Safari Books: Books Support | FAQs
• RBdigital Magazines: Support