eResources Help

eResources Help – Get support online, email, call, or visit us

Help from Library Staff

Quick Answers icon eMedia FAQs

eBook Support Contact eMedia Support

Call Us Call eResources Support at 1-408-808-2104

Are you thinking of replacing your library card? Read this first

Total Boox Users: This announcement is for you!

eResources Help: Common Questions and Problems

Device Help: There's An App For That!

Axis 360

FAQ: I downloaded my Axis 360 book but now I can't open it in the app! Why?



FAQ: Why does cloudLibrary say I have too many holds? 

BiblioBoard Library


FAQ: When I try to check out in Hoopla I get an error message!

Get Started: iOS/Android/Kindle Fire | Chrome Extension

Get Started with Hoopla on Your Mobile Device
Get Started with Hoopla on your Computer

LearningExpress Library 

  • We don't have access to the LearningExpress app, but the site is mobile-friendly!
  • Go ahead and use LearningExpress Library in the browser on your phone or tablet.

  • We don't have access to the Lynda app, but the site is mobile-friendly!
  • Go ahead and use Lynda in the browser on your phone or tablet.


Mango Languages

Make sure to sign up for your free Mango account before you sign in to the app.  You can do that in the browser through the library's portal.

New York Times Online


In addition to the Kindle app, OverDrive supports download to Kindle Paperwhite, Kindle Oasis, Kindle eReader, and Kindle Fire.  




SimplyE Help

EBSCO eBooks

  • Learn more about setting up EBSCO eBooks - See below


  • Learn more about setting up enki - See below

Device Help: No app? No Problem!

Vendor Help

eMedia Borrowing Rules

21-day Loan Period

  • OverDrive – 10 max Items, 10 max holds, renewals allowed
  • Axis 360 - 10 max Items, 99 max holds, renewals allowed
  • RBdigital eAudiobooks - 10 max items, 3 max holds, renewals allowed
  • enki - 20 max items, 20 max holds, renewals allowed
  • EBSCO eBooks - 10 max items, renewals allowed
  • MackinVIA - 10 max items, 3 renewals allowed
  • Hoopla eBooks - 6 total items of any type per month

7-day Loan Period

  • cloudLibrary - 2 max items, no holds, no renewals
  • Hoopla Music – 6 total items of any type per month

3-day Loan Period

  • Hoopla Movies & Television - 6 total items of any type per month

No Limits

  • Safari – streaming only
  • Books 24x7 (Skillsoft) – streaming only
  • Gale
  • BiblioBoard
  • RBdigital eMagazines
  • Bookan
  • EBSCO eMagazines & eNewspapers

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