eResources Help

eResources Help – Get support online, email, call, or visit us

Help from Library Staff

Quick Answers icon eMedia FAQs

eBook Support Contact eMedia Support

Call Us Call eResources Support at 1-408-808-2104

eResources Help: Common Questions and Problems

Device Help: There's An App For That!

Axis 360

FAQ: I downloaded my Axis 360 book but now I can't open it in the app! Why?



FAQ: Why does cloudLibrary say I have too many holds? 

BiblioBoard Library


FAQ: When I try to check out in Hoopla I get an error message!

  • We don't have access to the Lynda app, but the site is mobile-friendly!
  • Go ahead and use Lynda in the browser on your phone or tablet.


Mango Languages

Make sure to sign up for your free Mango account before you sign in to the app.  You can do that in the browser through the library's portal.

New York Times Online




Make sure to create your RBdigital account in the website before logging in to the app.
FAQ: Why can't I create an account in the RBdigital App? 


EBSCO eBooks

  • Learn more about setting up EBSCO eBooks Coming Soon - See below


  • Learn more about setting up enki Coming Soon - See below

Device Help: No app? No Problem!

Vendor Help

eMedia Borrowing Rules

  • eMagazines & eNews (RBdigital Magazines, Bookan, EBSCOhost): no limits
  • eBooks from Safari, Books 24x7, Gale, & Biblioboard: no limits
  • eBooks from cloudLibrary: 7 day loan period, 2 max items, no holds, no renewals
  • eMedia from OverDrive: 3 week loan period, 10 max items, 10 max holds, renewals allowed
  • eBooks from Axis 360: 3 week loan period, 10 max items, 99 max holds, renewals allowed
  • eAudiobooks at RBdigital: 3 week loan period, 10 max items, 3 max holds, renewals allowed
  • eBooks at enki: 3 week loan period, 20 max items, 20 max holds, renewals allowed
  • eMedia from EBSCO eBooks: 3 week loan period, 10 max items, renewals allowed
  • eBooks from MackinVIA: 3 week loan period, 10 max items, 3 renewals allowed


  • 6 total checkouts per month
  • eBooks & eAudiobooks: 3 weeks
  • eMusic: 7 days
  • eMovies & eTelevision: 3 days

Privacy Policies

San Jose Public Library Privacy Policy
Vendor Privacy Policies