Computers / Printing / Copying FAQs

  • General Questions

    Finding your device’s Wi-Fi settings

    Android—Although there are many flavors or Android, this is fairly typical procedure for connecting to a Wi-Fi network.

    1. Swipe down from the top of the screen.
    2. Tap on "Settings" (gear icon)
    3. Tap Connections
    4. Tap the Wi-Fi slider to its "On" position then tap Wi-Fi again.
    5. Go to "Connecting to the Network" (below)

    iOS

    1. Tap "Settings".
    2. Tick the Wi-Fi slider to its "on" position.
    3. Go to "Connecting to the Network" (below).

    Mac OS X

    1. Click on the Wireless icon located in top menu OR Click on the Apple icon→click System Preferences→click the Network button.
    2. Go to "Connecting to the Network" (below).

    Windows 10, Windows 8, Windows 7

    1. Click the "Windows" button.
    2. Click on "Network & Internet".
    3. Click Wi-Fi→tick the Wi-Fi slider to "On".
    4. Click "Show available networks".
    5. Go to "Connecting to the Network" (below).

    Connecting to the Network

    1. Click or tap on the wireless network you would like to join:
      • For branch locations, this is "SJPL-WiFi".
      • For the King Library, this is either "SJSU_Guest" or "King_Library_WIFI".
    2. If you see a notification specifying the need to "sign in," tap it.
    3. Wait for the "Acceptable Use Policy" page to appear on your screen.
    4. Read the page and click "Accept" if you agree to the terms.

    Related Page: Computers, Printing, and Copying

    No. All San José Public Library wireless networks are "open". Data is sent in clear text with no encryption. Be careful about sending sensitive information, such as credit card numbers, on an open public network. Turn off file and print sharing when you are not using it. The library is not responsible for any loss of any information that may arise from the use of the wireless connection.

    Related Page: Computers, Printing, and Copying

    Connection speed depends on how many devices are using the wireless network and how much information is being sent, as well as proximity to a Wi-Fi access point. Look around for anything that may get in the way of a wireless signal, such as walls, pillars, or potted plants. Being close to the access point may also help.

    Related Page: Computers, Printing, and Copying

    No. The Library's network is open to all visitors. No special encryption settings, user names, or passwords are required.

    Related Page: Computers, Printing, and Copying

    Mobile printing is available at all of our locations, except for our bridge branch. Learn more about Wi-Fi, wireless, and mobile printing on SJPL's Computers, Printing, and Copying page.

    Unfortunately, none of the library locations have fax machines for public use. Postal Annex+ and FedEx offices provide faxing service.

    Related Page: Computers, Printing, and Copying

    All library locations offer free, high speed, 24/7 wireless Internet access in and around library buildings. At all of our branch locations, you can use the Wi-Fi without logging in.

    Public library customers at the King Library can connect to the wireless network called "SJSU_Guest."

    See more Wi-Fi FAQs.

    Related Page: Free Wi-Fi

    San Jose Public Library users: Printers in the King Library are located on the 1st and 3rd floors and accept Gold Points cards (a print card that can be purchased with cash) or credit cards.  

    Learn more about printing on our Computers, Printing & Copying page.

    At San José Public Library branch locations, a temporary hold charge of $10 will be applied to each print and copy transaction. A credit will be issued to the charged account, depending on the number of pages printed. Charges on your credit card statement will show "Nayax" as the merchant name.

    For the more information, go to SJPL's Computers, Printing, and Copying page.

    You can temporarily save files to library computers; however, once your session is over, the files will be deleted. Customers who wish to save documents or pictures for use beyond their computer session must save them to a USB flash drive or email the files as attachments.

    Related Page: Computers, Printing, and Copying