Frequently Asked Questions

Discover & Go is a partnership between libraries and cultural attractions offering library cardholders from every community, age group, and economic background free and low-cost tickets to world-class museums, theaters, aquariums, zoos, and science centers.

The program allows cultural attractions to reach out to people who haven't visited them or don't know about them; libraries to bridge the gap between books and hands-on cultural experience; and the public to explore fun cultural opportunities they may have otherwise been unable to access.

These passes are not available for class field trips or large groups. 

• Video Tutorial
• FAQs
• Ver el sitio web en el idioma español
• Xem các trang web bằng tiếng Việt

Have a question? Contact library staff at discoverandgo@sanjoseca.gov

Related Page: Discover & Go

Discover & Go offers free or reduced price tickets to Bay Area museums for San José Public Library cardholders who live within the City of San José. These passes are not available for class field trips or large groups. 

While passes are available you can download them FOR FREE! There are a limited number of passes available on a first come, first served basis. Every month more passes become available.

Some museums will allow you to use your smart phone to display your downloaded pass. All will accept a pass that you have downloaded and printed.

Have a question? Contact library staff at discoverandgo@sanjoseca.gov

Related Page: Discover & Go

Customers must live within the library's service area (have a San Jose ZIP code) in order to log in and reserve passes. 

Discover & Go uses the ZIP code in your library record to determine eligibility. If a customer does not qualify to reserve a pass because their ZIP code is not in the library's service area (check here with the United States Postal Service here to determine which city your ZIP is part of), we recommend that they try the public library within their ZIP code. Many local libraries offer Discover & Go. Look at the drop-down list of participating libraries for more information. If you have changed your address or believe that the ZIP code on file is incorrect, take your library card and an ID with your current address to one of our branch libraries. If your ID does not have your current address, bring a piece of mail that does.

Have a question? Contact library staff at discoverandgo@sanjoseca.gov

Related Page: Discover & Go

Log in to Discover & Go with your library card and PIN and look for the "All Attractions" link near the top of the page. You will be taken to an alphabetical link of all of the venues that are available to the San Jose Public Library.

NOTE: This is a complete list -- many of the venues on the list will not have passes available for all dates.

Have a question? Contact library staff at discoverandgo@sanjoseca.gov

Related Page: Discover & Go

The terms of each venue's offerings are negotiated with that venue individually. That is the reason that there will be different restrictions or requirements. Make sure to read the information provided for the venue you want to visit before reserving your passes.

Have a question? Contact library staff at discoverandgo@sanjoseca.gov

Related Page: Discover & Go

The minimum age to reserve a pass is 14 years old. For some venues, the minimum age will be 16 or 18 and up. Venues that restrict passes to older age groups will not display on the screen when someone younger logs in. For example: the de Young Museum has an age limit of 18 and up. If a 14 year old logs into the D&G site, the de Young Museum passes will not show up on the screen.

Have a question? Contact library staff at discoverandgo@sanjoseca.gov

Related Page: Discover & Go

The following card types cannot be used with Discover & Go.

• Limited Borrower
• Teen Card
• Student Library Card
• Educator Card
• Library By Mail

How to check your card type:

Call us at 408-808-2000, contact us online, or visit any San José Public Library location.

Related Pages:

• Discover & Go
• What do I need to get a Full Access Library Card

The Digital Humanities Center is a welcoming space on the ground floor of the King Library where everyone—students, faculty, and the public—can use technology to study and explore topics like history, literature, and art.

This space offers workshops, expert support, and digital tools to help with research, creative projects, and building digital skills. It’s a space where technology and the humanities work together to make learning more interesting, accessible, and fun.

This center is a partnership between San José State University Library, the College of Humanities and Arts, and the San José Public Library.

Related Pages:

• Dr. Martin Luther King, Jr. Library
• Ground Floor Map of King Libary, opens a new window
• Dr. Martin Luther King, Jr. Library Digital Humanities Center, opens a new window
• Events at the Digital Humanities Center, opens a new window

You can search by attraction or location. In addition, you can apply the filter that lets you search for three types of passes:

1. Free Passes
2. Discounted passes
3. Mobile passes accepted

Have a question? Contact library staff at discoverandgo@sanjoseca.gov

Related Page: Discover & Go

Many venues will require that users present printed passes, but some will allow a mobile pass. The information will be provided on the venue’s page.

If an attraction available through Discover & Go requires a printed pass, mobile passes will not be accepted.

If you don't own a printer, you can come into your local library and ask staff to help you print your Discover & Go pass or print from your mobile device at home. 

Have a question? Contact library staff at discoverandgo@sanjoseca.gov

Related Page: Discover & Go

Yes, it is recommended that you cancel your reservation as soon as you know that you will not use it so that another library customer can use it. You can cancel your pass up until 11:59 p.m. on the date the reservation is good for.

Unused Passes Count Towards Your Limit: If you reserve a pass and do not use it or cancel the reservation, the unused pass will count toward your limit. Many popular venues allow a limited number of passes per year.

Printed Passes Cannot be Canceled: Passes that are printed (or for which a printing attempt has been made) cannot be canceled, so do not print your pass until close to the date of the reservation.

Changing Your Reservation: If you decide to go on a different date, you must cancel your existing reservation, then make a new reservation for any other available date. NOTE: You cannot cancel your reservation if you have already printed/downloaded your pass. Do not print/download your pass until right before you plan to visit the attraction, in case your plans change.

More information: Discover & Go Cancel and Print Options Video

Have a question? Contact library staff at discoverandgo@sanjoseca.gov

Related Page: Discover & Go

New passes at Discover & Go are visible on the 1st day of the current month. Available passes for the next three months can then be seen.

For example, on October 1, available passes for the months of October, November, and December are visible. Although the passes for October and November may have already been reserved, new passes will appear for December.

If passes for the current month are not available you can still check for those periodically too, as other users sometimes cancel their Discover & Go reservation, thus making a pass available again.

Have a question? Contact library staff at discoverandgo@sanjoseca.gov

Related Page: Discover & Go