Virtual Homework Club FAQ

Submitted by SJPL Staff on Mon, 08/10/2020 - 11:00 PM
Happy girl getting help with homework on her tablet.

Frequently Asked Questions

Signing Up

Is pre-registration required for Homework Club?

Yes, please register on the Library’s website, so we can e-mail you the Zoom information. Registering also prevents non-students from joining.

Do I or my child/student need a library card to join Homework Club?

No, you do not need a library card to take part in Homework Club. We, of course, do encourage you get a library card to have access to our books, eMedia, and more!

Is Homework Club free?

Yes, all events by San José Public Library are free.

How do I register my child/student for Homework Club?

Go to the event listing for the day you would like your child to attend. Please use an email address to register if you would like to be sent a direct link to attend.

What grades can attend Homework Club?

Homework Club is intended for students in Grades K-8.

What is the ratio of students to tutors?

We aim to have each student paired with a volunteer Homework Club Coach to work one-on-one.

Are students required to join every Homework Club session, Monday through Thursday?

No, students are not required to attend every Homework Club session. Please register for the sessions you need. Registration closes 24 hours in advance of each session.

Can my child register for the Homework Club on the same day?

No - registration closes 24 hours in advance of each Homework Club session.

What happens if my child registers but then does not attend?

Registering for a Homework Club session and then not attending the session may prevent someone else from registering. For this reason, we expect all registered participants to attend.

Are students required to join Homework Club at the beginning of the session (4:00 PM)? Can students join the Homework Club session late?

Yes, please arrive at the 4:00 PM start and no later than 4:15 PM. Volunteer coaches are paired up with students on a first-come, first-served basis. Students may meet with a tutor as long as they need until the 6:00 PM end of the program.

Are students required to remain in Homework Club for the entire, 2-hour session?

No, they are not. Once a student has completed their homework or no longer needs assistance, they may sign out at any time. However, if they find they need more assistance later and log back in, they may be paired with a different coach or have to wait if all of the coaches are already engaged. Students may also remain in the main Zoom room with other students working independently and request one-on-one assistance as they need it.

Do parents/teachers need to stay in the Zoom room with their children/students?

We encourage parents or teachers to accompany their children during the program but we do not require it. Parents or teachers of young children in Grades 4 and below are especially invited to stay and assist with technical issues as they arise.

Is coaching available in languages other than English?

Yes, we do have tutors who are bilingual and we will do our best to connect students who need this with the coaches that have that skill.

Technical Requirements

What type of device does a student need?

We recommend a laptop or desktop computer for better functionality. A tablet or smartphone can also work. Downloading and installing the free Zoom app or desktop client is recommended for functionality. Having a separate device for each child in your family works best to allow individual work to be done based on each child’s academic needs. Certain Chromebooks may have difficulty with using Zoom's Breakout Rooms feature. If the device you use to join Homework Club has this issue, please let us know immediately so that we can find alternatives that will let your student fully participate in Homework Club. To avoid distractions, we may prevent usage of certain features, such as Virtual Backgrounds, by participants.

What happens if a student gets disconnected during the session?

Log in again within 5 minutes and we will re-connect you with your coach. If you log in later, you may have to wait to get assistance from a Homework Club Coach.

Volunteers and Program Quality

Who are the volunteers? How are the volunteers trained?

Our Homework Club Coaches are teen or adult volunteers ages 15 and up. Adults ages 18 and up have passed a fingerprint check for safety. All Homework Club Coaches have gone through an online training developed by SJPL.

Can students request specific volunteers?

Unfortunately, we cannot guarantee the same coach each time. We do love to hear feedback about our volunteers – please email us at

I have been told that my child/student is not behaving/paying attention during Homework Club...? Is there a behavior code for participating in the Homework Club?

Yes - Students will be introduced to a behavior code the first time they attend the Homework Club and periodically thereafter. The behavior code will also be available on the library website as part of the Behavior in the Library Policy. Students will be expected to behave in a respectful manner toward coaches and library staff, demonstrate a willingness to work with the coach on their homework, and follow instructions from coaches. Students not adhering to the behavior code will be warned and if the behavior continues, students may be removed from the Zoom session for the day. If the behavior persists in future sessions, they may be blocked from attending the Homework Club until they and their parents have met with a librarian.

How does Homework Club protect student privacy?

Each Homework Club session will be overseen by Resiliance Corps Associates (RCAs) who will monitor volunteers and students and provide assistance when possible. All adults volunteers of 18 years of age are fingerprinted by the City of San Jose. RCAs will be monitoring the breakout rooms during the course of the program. The program will never be recorded. We also invite parents to join students during the program.

How do I provide feedback or ask additional questions?

Please email staff at

Add new comment

Comments are expected to follow the basic rules of civility and be relevant to the topic being commented upon. Comments will be reviewed prior to posting. Blog comments represent the views of the person commenting, not necessarily those of San José Public Library. For more information see SJPL's Comment Guidelines.