Your Questions Answered!

A graphic that says Frequently Asked Questions. It has a computer laptop as the background.

The health and safety of our staff, volunteers, and members of the public is our top priority. To do our part in slowing the spread of Covid-19, we have temporarily closed our buildings.

However, we are still here to assist you! We have compiled a list of the top questions we are currently being asked:


Do I need to return my book?
All checked out library items due before June 30 had their due dates paused. Due dates after June 30 have not been paused. If those items still have automatic renewals available, then those will occur before the final due date. You can review the status of your checked out items via your online account. If you have more questions about returning your items, please call 408-808-2000.


What about Lucky Day, Link+, and Illiad items?
Special checkouts such as LINK+, Illiad, and our Lucky Day collection may also be returned when the library reopens. Some LINK+ due dates did not automatically extend correctly. Please contact us if you have a LINK+ item that is coming due soon or overdue and we will extend the due date.


Will I accrue fines for outstanding materials that are past their due date?
No late fines will be assessed during the closure.


Can I pick up my hold?
If you have any items on hold, please visit our Express Pickup page.


I have books to donate to the library. Can I drop them off during the closure?
Due to the current pandemic and our temporary closure, we are currently not accepting book donations. Thank you for your understanding.


Are online resources like eBooks available?
Yes! We are open online, 24/7. You can still access our online resources, and librarians are available to provide assistance via Quick Answers or chat.


When will the library reopen?
We will be closed until further notice. The City of San José and the San José Public Library will continue to monitor this unprecedented situation and will keep you informed of future developments.


If the libraries are closed, how can I get a library card to access online resources?
If you're not already an SJPL Member, you can apply for a temporary eLibrary Card.


I applied for an eCard. Now I need a PIN to log in. Where do I get a PIN?
You can use the PIN reset form on our Classic Catalog to create a PIN.

I have an eCard. How do I place holds and check out physical materials?
San Jose residents can convert their eCard by filling out the Temporary Card form.

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Submitted by Lynn Bailey on Thu, 05/14/2020 - 7:51 PM


Your Comment
Do you know in which phase of reopening the city the Library system is expected to reopen?

Submitted by Anonymous on Fri, 05/15/2020 - 3:55 PM

In reply to by Lynn Bailey


Your Comment
Thank you for your comment. We appreciate your support of the library and look forward to being able to resume services. At this time, the library buildings remain closed until further notice. The library is complying with State, County and City orders and will reopen in phases when it is deemed safe to do so. During the closure, you’re welcome to enjoy the eBooks & eAudiobooks, online educational resources, and virtual programs available from your library.

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