Your Questions Answered!

A graphic that says Frequently Asked Questions. It has a computer laptop as the background.

The health and safety of our staff, volunteers, and members of the public is our top priority. To do our part in slowing the spread of Covid-19, we have temporarily closed our buildings.

However, we are still here to assist you! We have compiled a list of the top questions we are currently being asked:


Do I need to return my book?
Materials may be returned once the library reopens. All checked out library items will have automatic renewals and due dates will automatically be extended for the duration of the closure.


What about Lucky Day, Link+, and Illiad items?
Special checkouts such as LINK+, Illiad, and our Lucky Day collection may also be returned when the library reopens.


Will I accrue fines for outstanding materials that are past their due date?
No late fines will be assessed during the closure.


Can I pick up my hold?
If you have any items on hold, they will still be waiting for you when the library reopens.


Are online resources like eBooks available?
Yes! We are open online, 24/7. You can still access our online resources, and librarians are available to provide assistance via Quick Answers or chat.


When will the library reopen?
We will be closed until further notice. The City of San José and the San José Public Library will continue to monitor this unprecedented situation and will keep you informed of future developments.


If the libraries are closed, how can I get a library card to access online resources?
If you're not already an SJPL Member, you can apply for a temporary eLibrary Card.

I applied for an eCard. Now I need a PIN to log in. Where do I get a PIN?
You can use the PIN reset form on our Classic Catalog to create a PIN.

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