Online Resource FAQ

• What happened to Boundless?

  Baker & Taylor, the company that owns Boundless, is going out of business and will cease all operations by the end of the year.

  After December 1st, 2025 the Boundless website and app will no longer be available to SJPL patrons. The titles in SJPL’s Boundless collection will be transferred to Overdrive, but this process may take several weeks to complete. 

• Why can’t I place holds in Boundless?

  Boundless will be discontinued on December 1st. In preparation for this change, we have removed the option to place holds on Boundless materials.

• Will upgrading or replacing my library card affect my access to Overdrive/Libby?

  No, your Overdrive account is based on an internal user number that is different from your library card number. In most cases, you will not lose access to any books that are currently checked out, your current holds, or your reading history. As a precaution, you can take a screenshot of your current place in line, opens a new window or export your history, opens a new window before changing your library card number.

  Once you have your new library card number, you should use it to log in to Overdrive. If you use Libby, you will need to verify your card and input your new card number.

  If you have questions about this process, please contact eResources Support.

  Related Page: Online Resources Help

• How do I access The New York Times Online?

  The San Jose Public Library provides free online access to the New York Times on Internet computers and library wi-fi at the Dr. Martin Luther King, Jr. Library and at all Branch libraries during our normal operating hours. We also offer 72-hour offsite "At- Home" access through our website. The daily edition is also available from Pressreader.

  Offsite "At-Home" access:

  1. Select this link to get your New York Times access code. This code will be usable by you for 72 hours.
  2. Click on "Redeem".
     After the first 72 hours have passed, you will need to redeem another code for another 72 hours of remote access (i.e. Repeat Steps 1&2).  
  3. Create an account with the New York Times or sign in with an existing New York Times account.  Please be advised that registering an email address with New York Times will opt you into receiving marketing emails from the New York Times. To opt out of receiving emails, be sure to click on the check box during your initial sign up.
  4. You will see a page that looks like this*:

  

  Click on "Go to NYTimes.com". Please note the date when your access ends.

  5. Enjoy the New York Times for 72 hours!

  Reading on The New York Times app

  The New York Times Digital app is free and available for the following operating systems:

  • Android
  • iOS
  • Kindle Fire

  Please visit your device's app store to get the app. You will need to follow the "Offsite " At-Home" access" instructions above in a browser before you log in to the The New York Times app:

  1. Follow steps 1 and 2 above to get your 72 hour access.
  2. Open the NYTimes app
  3. Log in with the email you used to register -- the access code will have already been applied.

  Please feel free to contact us if you have any questions.

  In-Library New York Times Access: 

  To access The New York Times Online on library internet computers and over branch wifi:

  Go to your favorite browser and type in www.nytimes.com. You can also find it by going to the San Jose Public Library website.

  1. Select Books & eResources at the top of the San Jose Public Library homepage. 
  2. Select “Newspapers & Magazines” from the “eBooks & Other Formats” category
  3. Find “New York Times (In-Library Access)” in the alphabetical list and press on the link for New York Times (In-Library Access)
  4. Finally, press on the link for the New York Times (In-Library Access) to access this resource

  * The text in the image reads:

  Welcome to The New York Times
  Enjoy your 3 days of unlimited access to NYTimes.com, and the NYTimes smartphone and tablet apps.
  An email confirmation has been sent to [your email]. Your digital access begins immediately and runs through [date]. Go to NYTimes.com [link].

  Related Page: Online Resources Help

• What will happen to my current checkouts and holds?

  Unfortunately, checkouts and holds will not transfer to Overdrive and your place in line will not be retained. If you had an item checked out or were on hold for an item in Boundless, you will need to place a new hold for that item on another eBook platform such as Cloud Library or Palace. There may be shorter wait times for physical books. 

• I changed my library card PIN and now I can't access Boundless (Formerly Axis 360). What happened?

  When you change the PIN on your library account, the Boundless (Formerly Axis 360) system is not automatically updated. You can continue using your old PIN with Boundless or complete the eMedia support form and we will update your Boundless PIN.

  Related Page: Borrow & Return

• What will happen to my checkout history and wishlist?

  Unfortunately, your Boundless data cannot be exported or transferred to Overdrive. We recommend making note of any information you want to save. For example, you can use the My Shelves feature in the library catalog to save lists of titles you’ve read or want to read.  

• Where can I get eBooks now?

  You can still borrow eBooks from one of SJPL's other eBook platforms such as Overdrive or Cloud Library. View additional eBook platforms here: sjpl.org/ebooks 

• I got a new Kindle, but Amazon keeps sending my OverDrive books to my old one.

  Here are a few methods to solve this issue: 

  Change your default Kindle to your new device.

  • 1. Go to www.amazon.com and sign into your account.
    2. Mouse over the "Accounts & Lists" menu and choose "Content & Devices.
    3. Once you're in "Content & Devices", you'll see four tabs across the top of the screen, Select "Devices."
    4. You will see a section for your "Amazon devices" and another for "Amazon apps installed on devices". Select the image for "Amazon devices."
    5. It will give you images of all devices you have connected.
    6. Under one of them, with blue lettering will be the words "Default device". If you want to make the new Kindle the default device, select the image of that new Kindle.
    7. It will open a page with three grey text boxes on the right side. Select "Set as default device."
    8. When the confirmation window pops up, select "Save".
    9. Now, when you send items to your Kindle from OverDrive, they will automatically go to your new device.

  Choose a different Kindle when you check out your book.

  If you don't want to change your default device, you can just choose a different device when you collect your OverDrive book.

  1. 1. After you have checked the book out and have been redirected to Amazon to "Get Library Book", look under the yellow button and choose a different device
     2. Select "Deliver" when you've made the selection.

  •  

  Download book from your Kindle Library.

  • 1. If you have sent your Kindle book to the wrong device, you can still read it by going to your Kindle Library on the Kindle you prefer and tapping on the cover
    2. The book should download to your device.
    3. If you don't see it in your library, select the "Sync" button to force your Kindle to check for library updates.
       • Make sure that you are connected to Wi-Fi.

  Related Page: Online Resources Help

• How do I check out an eBook?

  San José Public Library eBooks can be checked out with a valid SJPL library card.

  Depending on the eBook format, you may need to download additional software. Visit the eBook Help pages for device-specific instructions.

  SJPL customers may obtain a OneSearch account to access San Jose State University materials. SJPL customers may access the University Library electronic resources only while in the King library on either personal computers or wireless devices.

  Related Page: Online Resources Help