Online Resource FAQ

• Will upgrading or replacing my library card affect my access to Overdrive/Libby?

  No, your Overdrive account is based on an internal user number that is different from your library card number. In most cases, you will not lose access to any books that are currently checked out, your current holds, or your reading history. As a precaution, you can take a screenshot of your current place in line, opens a new window or export your history, opens a new window before changing your library card number.

  Once you have your new library card number, you should use it to log in to Overdrive. If you use Libby, you will need to verify your card and input your new card number.

  If you have questions about this process, please contact eResources Support.

  Related Page: Online Resources Help

• How do I access The New York Times Online?

  The San Jose Public Library provides free online access to the New York Times on Internet computers and library wi-fi at the Dr. Martin Luther King, Jr. Library and at all Branch libraries during our normal operating hours. We also offer 72-hour offsite "At- Home" access through our website. The daily edition is also available from Pressreader.

  Offsite "At-Home" access:

  1. Select this link to get your New York Times access code. This code will be usable by you for 72 hours.
  2. Click on "Redeem".
     After the first 72 hours have passed, you will need to redeem another code for another 72 hours of remote access (i.e. Repeat Steps 1&2).  
  3. Create an account with the New York Times or sign in with an existing New York Times account.  Please be advised that registering an email address with New York Times will opt you into receiving marketing emails from the New York Times. To opt out of receiving emails, be sure to click on the check box during your initial sign up.
  4. You will see a page that looks like this*:

  

  Click on "Go to NYTimes.com". Please note the date when your access ends.

  5. Enjoy the New York Times for 72 hours!

  Reading on The New York Times app

  The New York Times Digital app is free and available for the following operating systems:

  • Android
  • iOS
  • Kindle Fire

  Please visit your device's app store to get the app. You will need to follow the "Offsite " At-Home" access" instructions above in a browser before you log in to the The New York Times app:

  1. Follow steps 1 and 2 above to get your 72 hour access.
  2. Open the NYTimes app
  3. Log in with the email you used to register -- the access code will have already been applied.

  Please feel free to contact us if you have any questions.

  In-Library New York Times Access: 

  To access The New York Times Online on library internet computers and over branch wifi:

  Go to your favorite browser and type in www.nytimes.com. You can also find it by going to the San Jose Public Library website.

  1. Select Books & eResources at the top of the San Jose Public Library homepage. 
  2. Select “Newspapers & Magazines” from the “eBooks & Other Formats” category
  3. Find “New York Times (In-Library Access)” in the alphabetical list and press on the link for New York Times (In-Library Access)
  4. Finally, press on the link for the New York Times (In-Library Access) to access this resource

  * The text in the image reads:

  Welcome to The New York Times
  Enjoy your 3 days of unlimited access to NYTimes.com, and the NYTimes smartphone and tablet apps.
  An email confirmation has been sent to [your email]. Your digital access begins immediately and runs through [date]. Go to NYTimes.com [link].

  Related Page: Online Resources Help

• I got a new Kindle, but Amazon keeps sending my OverDrive books to my old one.

  Here are a few methods to solve this issue: 

  Change your default Kindle to your new device.

  • 1. Go to www.amazon.com and sign into your account.
    2. Mouse over the "Accounts & Lists" menu and choose "Content & Devices.
    3. Once you're in "Content & Devices", you'll see four tabs across the top of the screen, Select "Devices."
    4. You will see a section for your "Amazon devices" and another for "Amazon apps installed on devices". Select the image for "Amazon devices."
    5. It will give you images of all devices you have connected.
    6. Under one of them, with blue lettering will be the words "Default device". If you want to make the new Kindle the default device, select the image of that new Kindle.
    7. It will open a page with three grey text boxes on the right side. Select "Set as default device."
    8. When the confirmation window pops up, select "Save".
    9. Now, when you send items to your Kindle from OverDrive, they will automatically go to your new device.

  Choose a different Kindle when you check out your book.

  If you don't want to change your default device, you can just choose a different device when you collect your OverDrive book.

  1. 1. After you have checked the book out and have been redirected to Amazon to "Get Library Book", look under the yellow button and choose a different device
     2. Select "Deliver" when you've made the selection.

  •  

  Download book from your Kindle Library.

  • 1. If you have sent your Kindle book to the wrong device, you can still read it by going to your Kindle Library on the Kindle you prefer and tapping on the cover
    2. The book should download to your device.
    3. If you don't see it in your library, select the "Sync" button to force your Kindle to check for library updates.
       • Make sure that you are connected to Wi-Fi.

  Related Page: Online Resources Help

• How do I check out an eBook?

  San José Public Library eBooks can be checked out with a valid SJPL library card.

  Upgrade to a Full Access Card Today: Some eResources like Hoopla, Libby and Coursera require a Full Access Library card. Visit any SJPL location, opens a new window to upgrade to a Full Access Card. Learn more at sjpl.org/membership, opens a new window.  

  Depending on the eBook format, you may need to download additional software. Visit the eBook Help pages for device-specific instructions.

  SJPL customers may obtain a OneSearch account to access San Jose State University materials. SJPL customers may access the University Library electronic resources only while in the King library on either personal computers or wireless devices.

  Related Page: Online Resources Help

• Why won’t I be able to access OverDrive (Libby), Hoopla, or Coursera with my eLibrary Card?

  Starting February 13, 2025, eLibrary Cards will no longer provide access to:

  • OverDrive (Libby)
  • Hoopla
  • Coursera

  To keep using these resources, you need to upgrade your library card to a full access card.

  How to Upgrade

  • Bring a valid photo ID and proof of a California address.
  • Visit any SJPL location, opens a new window to get your free card.
  • Before your visit, check out our guide to upgrading your eLibrary card, opens a new window.

  For San José Residents with Disabilities

  Are you unable to visit the library because of a temporary or permanent disability? Please, contact us: 

  • Email: Accessibility@sjlibrary.org
  • Phone: 408-808-2355 

  Please note that effective February 13, 2025, full access library cards are only available to California residents who visit a local SJPL location in person or meet the eligibility requirements to enroll in our Library-by-Mail service. This is due to recent budget shortfalls, high demand and rising costs of our most popular resources. We would be happy to assist you if you are able to visit an SJPL location in the future.

  Related Pages: Members Get More: Get a Library Card, eBooks, eResources, eResources - Computers & Technology, Which library card is right for me?

• How do I verify my card in Libby?

  Libby may occasionally prompt you to verify your library card before you can borrow or place a hold. To do so:

  1. Tap Menu .
  2. Tap Verify Card under "For Your Attention."
     
  3. Tap Verify Card again, then sign in with your library card.

  If you're still having trouble, contact your library. They can check the status of your card and confirm your PIN/password.

  Related Page: Online Resources Help

• How do I save my progress in O'Reilly?

  Unfortunately, the O'Reilly for Public Libraries subscription does not allow users to create a Personal Account. This means that your progress and any settings (including bookmarks, playlists, highlights, notes, etc.) will not be saved between sessions.

• How do I sign in to the O'Reilly mobile app?

  Unfortunately, the O'Reilly mobile app is not available for public library users.

• How do I download eBooks from O'Reilly?

  Unfortunately, O'Reilly eBooks cannot be downloaded to your computer or mobile device. An Internet connection is required.

• What is Coursera?

  Upgrade to a Full Access Card Today: Some eResources, including Coursera, require a Full Access library card. Visit any SJPL location,, opens a new window to upgrade to a Full Access card. Learn more at sjpl.org/membership, opens a new window.

  Access over 5,000 courses and certifications led by top businesses, universities and organizations.

  Requires creating an account using your name and email address.

  Note: This program has limited seats and is only available to residents of San José and Santa Clara County with an active Full Access card. There is no waiting list and access is not guaranteed.

  Get Started

  1. Register for a seat to join SJPL's program.
  2. Click Agree on the Welcome page.
  3. Create a Coursera account or sign in with an existing Coursera account.
  4. Review Coursera's privacy policy and decide whether you want to receive promotional emails from Coursera (uncheck the box to opt out).
  5. Click Continue.
  6. Check your email for a verification message, then click Yes, I'm verified.
  7. Refresh your browser if you are not automatically redirected to SJPL's program page.
  8. Click Join Program. 
  9. Browse available courses and start learning!

  Returning Users

  If you have previously registered for a seat in SJPL's program, you can sign in here. Otherwise, follow the steps above.

  Inactive Users

  Due to high demand, your seat will be reassigned without notice if your account is inactive for 2 weeks or longer. Your account will transition to a general Coursera account with limited access to free content, and any previous activity will be retained. You may re-join SJPL's program after 24 hours if any seats are available.

  When Your Seat Expires

  Your seat is for a limited time, and you will receive a notification before it expires. When your seat expires, your account activity will be retained. As a precaution, we recommend backing up any certificates or completed work. Your account will transition to a general Coursera account with limited access to free content. You may re-join SJPL's program after 24 hours if any seats are available.

  If the Program is Full

  If there are no available seats, you will receive a "Program Full" message. Please check back frequently to see if any seats have become available by logging in to your Coursera account and clicking Join Program. You do not need to fill out the registration form again. We will contact you by email when seats become available, but there is no waiting list and access is not guaranteed.

  In the meantime, we invite you to explore our other eResources related to Careers, opens a new window and Technology, opens a new window.

  About Coursera

  Coursera’s mission is to help individuals build the skills they need for in-demand jobs.

  • Provides learners with access to more than 5,000 courses and certifications led by top businesses, universities, and organizations.
  • Courses include: English for Business and Entrepreneurship (ESL), Foundations of Public Health Practice, Become an EMT, Bookkeeping Basics, Introduction to Google Docs, Design a Restaurant Menu, Food and Beverage Management, Branding: The Creative Journey.
  • Contains “Gateway Certification,” a program for people without a college degree and with no experience in the field, built by leading companies such as Google. Facebook, and Salesforce.
  • Offers subtitles in more than 50 languages.

  Related Pages: eBooks & eResources / Online Resources FAQs