Getting Help FAQs

  • General Questions

    If you have lost an item at the King Library, visit the Circulation Desk on the 1st floor. To recover valuable items such as cell phones and laptops, talk to King Library Security.

    For items lost at branch locations, please contact the individual branch directly.

    At this time, none of our locations offer notary services.

    You can find notary services at most postal supply stores, banks, insurance offices, and title companies.

    Related Page: Contact Us

    Our current chat hours are:

    • Monday 10:00 AM - 7:00 PM
    • Tuesday 10:00 AM - 7:00 PM
    • Wednesday 10:00 AM - 7:00 PM
    • Thursday 10:00 AM - 7:00 PM
    • Friday 10:00 AM - 6:00 PM
    • Saturday 10:00 AM - 6:00 PM
    • Sunday 1:00 PM - 5:00 PM

    Related Page: Live Chat

    HathiTrust is a partnership of academic research institutions, offering a collection of millions of titles digitized from libraries around the world. "As of October 2015, HathiTrust comprises over 13.7 million volumes, over 5.3 million of which are public domain (at least in the US).

    HathiTrust provides a number of discovery and access services, notably, full-text search across the entire repository" (Wikipedia entry).

    Many items may be read online for free.

    If you are an SJPL customer, please visit our eLearning page where you can find information about our databases and resources for more help. SJPL customers may also access most of the SJSU databases while onsite at the King Library.

    Related Page: Online Resources Help

    San José Public Library customers can visit the Research (eResources) page.

    Related Page: Online Resources Help

    San Jose Public Library offers several events per week with computer help available. Go to our events page to see our current list of available sessions and sign up today!

    You can also receive help online by filling out our Support Form. 

    Related Page: Contact Us