SJ Access FAQs

  • General Questions

    You will need the following to check out most SJ Access devices:

    • Library Card: One of our physical library cards. If you have an eLibrary Card, you will need to get it converted to one of our physical cards. Here are the requirements for a Full Access physical library card:      
      • Visit one of our 25 locations to get your card.
      • Be a California resident.
      • Show a valid Photo ID with your legal name. Examples:
        • California driver’s license
        • Passport
        • Permanent resident ID
        • Employee ID
      • Show proof of your current address in California. Examples:
        • California driver's license
        • Paycheck
        • Mail postmarked within 30 days.
      • Agree to our Borrower's Agreement.
      • If you don't meet one the above requirements, contact us. We have other types of physical cards that you might qualify for.
    • Maybe an Adult: Library card members ages 17 and under need to be accompanied by an adult to pick up their device.

    Related Page: SJ Access: Free Internet & Tech Devices

    You will need to use a cloud-based platform to save documents and media.

    Related Page: Borrow an iPad

    No, you don't need an iCloud account.

    Related Page: Borrow an iPad

    If you have an iCloud account, you can log in. You will have access to your data that is stored in the iCloud.

    Related Page: Borrow an iPad

    Your activity will be deleted from the iPad when you return it. This includes apps you purchased and data you downloaded.

    Related Page: Borrow an iPad

    You will not be able to access documents from a flash drive.

    Related Page: Borrow an iPad

    SJPL is not responsible for apps, music, or data purchased and stored on borrowed devices.

    Related Page: Borrow an iPad

    The checkout period is 3 weeks with one auto-renewal of 1 week if there are no other requests on the item.

    Related Page: Borrow an iPad

    You can log in with your Google account and have access to or download Google apps from the Google Play Store. Anything you save should sync with your Google account.

    Related Page: Borrow a Chromebook

    If you don't have a cloud account, you may want to save documents to Google Drive. To do this you will need to get a Google account. The Chromebook will walk you through this process.

    Related Page: Borrow a Chromebook

    Your activity will be deleted from the Chromebook when you return it. This includes apps you purchased and data you downloaded.

    Related Page: Borrow a Chromebook

    You may not be able to access documents from a flash drive.

    Related Pages: Borrow a Chromebook

    SJPL is not responsible for apps, music, or data purchased and stored on borrowed devices.

    Related Page: Borrow a Chromebook

    The checkout period is 3 weeks with one 1 week automatic renewal if there are no other requests on that item.

    Related Page: Borrow a Chromebook

    San Jose Public Library customers can check out Chromebooks, iPads and laptops from our branches. See our Tech Access page for more information.

    Related Pages: Borrow a Chromebook, Borrow an iPad

    The maximum number of holds you can place is two for any combination of SJ Access devices. Any more than two holds will be canceled. Also, you can only have two SJ Access devices checked out on your account at a time.

    Related Page: SJ Access: Free Internet & Tech Devices