Reopening FAQs

Q. What indoor services are not available at this time?

  • Scanners
  • Buying garbage stickers
  • Paying fines with cash
  • Charging a personal device
  • Sitting on furniture, except for when using a library computer
  • Study rooms and community rooms at branch locations
  • Checkout of children's book bundles
  • In-person events and programs. But you can still attend a variety of virtual events and programs.
  • Express Pickup: There's no Express Pickup at any location. This also means no appointments are available.
  • Donations and books sales
  • Toys in the children's areas

Q. Do I need an appointment to enter the library for indoor services?

We don't accept appointments to come into the library. It is first-come, first-served. Do you want to use a library computer? We DO recommend you make an appointment.


Q. Do I need an appointment to check out a device?

We don't have appointments for device checkouts. Instead, please ask a staff member for help when you go inside.


Q. Do I need an appointment to pick up a library card?

We don't have appointments for library card pickup. Instead, please ask a staff member for help when you go inside.


Q. Will people be screened in any way when they enter a library open for indoor services?

No. However, everyone entering the building must be COVID-19 symptom-free.

Santa Clara County Public Health requires that everyone (ages 2+) wear a mask indoors. Thank you for your cooperation.


Q. Are masks required to enter a library open for indoor services?

Santa Clara County Public Health requires that everyone (ages 2+) wear a mask indoors. Thank you for your cooperation.


Q. Is hand sanitizer required at libraries open for indoor services?

  • We recommend that you use hand sanitizer.
  • We provide hand sanitizer.

Q. How do you handle cleaning at libraries open for indoor services?

We will clean surfaces regularly throughout the day.


Q. What do I need to know about health and safety at libraries open for indoor services?

Visit our safety guidelines to learn more about health and safety.