Replacement and Refund Policy

ID#: 
PL_370
Supersedes/Appends/Amends: 
New

Statement of Policy & Text

Neither the San José Public Library nor San José State Univeristy issue refunds for materials paid for by customers. If a customer pays for an item and subsequently finds the item, the item is the property of the customer who paid for it. The customer has the option of keeping the item or donating it back to the library. Purchasing the item lost for replacement is not accepted for items owned by the San José Public Library or San José State Univeristy.

Need for the Policy

To establish a consistent policy for material refunds and  regarding payment in-kind for materials owned by each institution.

Requirements & Guidelines

  • Payment in-kind is not accepted for lost or damaged items owned by the San José Public Library or San José State University.
  • Payment in-kind is not accepted for overdue fines owed on returned library materials, or in lieu of any other fee or charge owed or incurred by the customer.
  • Under no circumstances may customers work in the library in lieu of payment of fines, charges for lost or damaged materials, or any other charge owed or incurred by the customer.

Applicable Personnel/Departments

Access Services/Circulation

Distributions

Both

Approval(s)

Reviewed and approved by:Signature/NameDate of Approval
Assistant City LibrarianNed Himmel12/02
KMTRuth Kifer, Rae Ann Stahl, Mary Nino, Luann Budd, Jill Bourne, Neil Rufino, Katie DuPraw, Angie Miralor, Jon Worona1/24/14

History & Dates

Category of Policy: User Services
Author(s):SJPL Library Assistant, Gayle Davis
Authorized by:Ned Himmel, KMT
Date Written:9/05
Date Effective:9/05

Revosed By: Julie Kowaleswki-Ward and Shannon Meaney
Date(s) of Revision(s):10/15/2013
KMT 9/05

References

Replaces Lost and Paid Refunds Policy PL_325 and Payment In-Kind Policy PL_329