Open+ FAQs
Q. What is Open+?
With Open+, you can use the library outside of normal, staffed operating hours. All you need to become an Open+ member is a library card in good standing.
Q. How can I start using Open+?
Customers 18 years of age or older must meet these requirements:
- Have a current SJPL library card in good standing.
- Complete the Open+ Agreement Form.
- Attend an Open+ Orientation with library staff in person.
Q. How does Open+ work?
You can use your own library card to gain entry to the library during Open+ hours. For your card to work, you must meet the following requirements:
- Have a current SJPL library card in good standing.
- Completed the Open+ Agreement Form.
- Attended an Open+ Orientation with library staff in person.
Q. What can I do with Open+?
- Pick up holds
- Browse library collections and use the catalog
- Use self-checkout machines
- Use computers, printing, and Wi-Fi (wifi)
- Study Rooms
- Restrooms
Community Rooms will NOT be available.
Q. What assistance is available during Open+?
Open+ hours are unstaffed and self-serve. You may leave a comment, question, or concern in the comments box near the Info Desk.
You can also contact us in the following ways:
- Submit your question: English | Español | Tiếng Việt | 中文.
- Chat with us 7 days a week: English.
- Call us at 408-808-2000.
- Visit us or call Village Square during regular business hours.
Q. Do you have security cameras during Open+?
Yes. There 21 internal and external security cameras. These cameras are activated during Open+ hours. These cameras are never used during regular library hours. They are motion-activated after regular library hours and before Open+ hours.
They are subject to the same privacy policy as our other surveillance cameras.
Q. Can I bring a guest with me during Open+?
No.
- Open+ approved access is not transferable or to be shared with unapproved users.
- Registered Open+ customers may not open the library to non-registered customers.
Q. I’m under 18? How can I use Open+?
You must be accompanied by an adult.
Q. Can I use a study room during Open+ hours?
The study rooms are available on a first-come, first-served basis.