Information Systems Manager - Library Department

Salary/Hourly Range
Job ID
Employee Status
Close Date

Position and Duties

The San Jose Public Library (SJPL) is recruiting for an Information Systems Analyst in the Library Department.  SJPL’s Library Information Technology (LIT) unit is responsible for the deployment, maintenance, and technical support of all publicly accessible technology: including technology centers and PC’s located at all library locations, laptops, chromebooks, and hotspots. This a technical supervisor position and will be primarily responsible for overseeing and managing end-devices, day-to-day customer support services, and supervision of the Library HelpDesk team: six Network Technicians, one full-time Library Clerk, and two interns. The position reports directly to the LIT manager. We are seeking an innovative, resourceful individual with excellent communication and problem-solving skills, and the ability to adapt to ever-evolving business needs and technical environments. 

The position is responsible for development, implementation, modification, support, and maintenance of SJPL technology systems and programs. SJPL must be able to continue to provide up-to-date digital access and plan for future of public computing needs in a diverse and underserved community. In addition, with a large, diverse workforce of over 500, SJPL employees rely on the LIT unit for equipment, software, and technical support. This position directly supervises the Helpdesk Team, overseeing day-to-day work, developing work plans, and performance managing the team. The position will collaborate with various work groups, plan/track multiple high profile projects, and manage the deployment of project resources, including projects with grant funds allocated through State and federal funding. It will require strong organizational and project management skills, including usage/data and budget/expenditure tracking and the ability to organize information into reports for the Library Executive Leadership team, Library and Education Commission and other governing bodies. The position will require awareness of the City of San Jose and SJPL policies and procedures, such as procurement, budget/finance, and best practices in information technology.

The ideal candidate must be able to take full ownership and accountability of projects to completion, using standard IT best practices for operations and security, to management and stakeholders.  This position demands a proven ability to troubleshoot and resolve complex technical issues with limited resources.  A team leader, team player and positive attitude are essential to this position. This position must have excellent verbal and written communication, be able to delegate appropriate responsibilities to the Helpdesk Team, track/follow up on multiple work orders, and escalate issues promptly. This position requires the ability to work independently as a lead for library technology projects and systems.  

Duties may include but are not limited to:

  • Manage day-to-day service operations including desktop applications, user accounts, GPOs, SharePoint, and MS Office services.
  • Provide technical leadership for Library desktop infrastructure, which includes: desktop images, end-device security, device management (DeepFreeze/Faronics), mobile device management (Airwatch, JAMF, Google Enterprise), WSUS, and any other client device configuration.
  • Perform hands-on system configuration and advanced troubleshooting infrastructure issues to ensure service availability to meet service level expectations.
  • Supervise employees, develop work plans, provide training, ongoing performance management and performance appraisals.
  • Provide technical oversight and mentoring to engineers and technicians.
  • Manage and support enterprise Windows Desktop service; Build and deploy Windows images to desktops, laptops, tablets.
  • Manage client setups for SJPL’s catalog server.
  • Position may be required to work Saturday or Sunday as part of a staff rotation.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.