Help Getting Online

Your Guide to Online Access

Do you want to use the internet, but you aren't sure what you need? We can help. Answer a few questions, and we'll get you the instructions you need to get online for free.

Before Getting Started

Are you under 18 years old? Bring an adult with you to pick up the device. Your other option is to find out if your school is checking out devices.

Get Started

Answer some questions, so we can get you set up with the technology that you need.

1. What do you need?

2. Where do you want to use the internet?

3. Do you have a San José Public Library card?

Hotspot: Internet at Home and Anywhere You Are

Great! You will need your library card to check out a free Wi-Fi hotspot. You can use the internet at home or anywhere you are with one of our free Wi-Fi hotspots.

Find a Hotspot

Get a Free Library Card

You need to get your free Full Access library card before you can check out a hotspot. Once you get your library card, come back here to check out your free Wi-Fi hotspot. You can use the internet at home or anywhere you are with one of our free Wi-Fi hotspots.

Get a Library Card

Community Wi-Fi

Free Community Wi-Fi is available for residents and visitors of San Jose.

Learn More

Branch Wi-Fi

Use free Wi-Fi outside any San José Public Library location. At select locations, Wi-Fi extends further out into the parking lot.

Learn More

2. Which device do you want?

3. Do you have a San José Public Library card?

Get Ready for an iPad

Great! You will need your library card to check out a free iPad. An iPad is a tablet.

Find an iPad

Get a Free Library Card

You need to get your free Full Access library card before you can borrow an iPad. Once you get your library card, come back here to check out your free iPad. An iPad is a tablet.

Get a Library Card

3. Do you have a San José Public Library card?

Get Ready for a Chromebook

Great! You will need your library card to check out a free Chromebook. A Chromebook works like a laptop and runs on the Google operating system, Chrome OS. It has cloud storage and built-in Google apps.

Find a Chromebook

Get a Free Library Card

You need to get your free Full Access library card before you can borrow a Chromebook. Once you get your library card, come back here to check out your free Chromebook.

Get a Library Card

3. Do you have a San José Public Library card?

Get Ready for a Laptop

Great! You will need your library card to check out a free laptop. Be aware that our Windows laptops are very limited. If you need a laptop sooner, we recommend checking out a Chromebook.

Find a Laptop

Get a Free Library Card

You need to get your free Full Access library card before you can borrow a laptop. Once you get your library card, come back here to check out your free laptop. Be aware that our Windows laptops are very limited. If you need a laptop sooner, we recommend checking out a Chromebook. You will still need a library card to borrow a Chromebook.

Get a Library Card

2. Where do you want to use the internet?

3. Do you have a San José Public Library card?

Get Ready for a Hotspot

Great! You will need your library card to check out a free Wi-Fi hotspot. You can use the internet at home or anywhere you are with one of our free Wi-Fi hotspots. We've just got one more question for you.

4. Which device do you want to borrow with the Wi-Fi hotspot?

Get Ready for an iPad

You're all set to borrow an iPad and hotspot. An iPad is a tablet.

Find an iPad & Hotspot

Get Ready for a Chromebook

You're all set to borrow a Chromebook and a hotspot.

Find a Chromebook & Hotspot

Get Ready for a Laptop

You're all set to request a Windows laptop and hotspot. Laptops automatically come with a hotspot, so you won't need to check out a separate hotspot. Be aware that we have a limited number of Windows laptops. If you need a laptop sooner, we recommend checking out a Chromebook.

Find a Laptop

Get a Free Library Card

You need to get your free Full Access library card before you can check out a hotspot. Once you get your library card, come back here to check out your free Wi-Fi hotspot and a laptop or iPad. You can use the internet at home or anywhere you are with one of our free Wi-Fi hotspots paired with one of our laptops or iPads.

Get a Library Card

Community Wi-Fi

Free Community Wi-Fi is available for residents and visitors of San Jose. You can learn more about community Wi-Fi, but we have a couple more question for you before you go.

3. Do you have a San José Public Library card?

Great!

You need a library card to check out any devices. We've just got one more question for you.

4. Which device do you want to borrow?

Get Ready for an iPad

You're all set to borrow an iPad. An iPad is a tablet.

Find an iPad

Get Ready for a Chromebook

You're all set to borrow a Chromebook.

Find a Chromebook

Get Ready for a Laptop

You're all set to request a Windows laptop. Be aware that we have a limited number of Windows laptops. If you need a laptop sooner, we recommend checking out a Chromebook.

Find a Laptop

Get a Free Library Card

You need to get your free Full Access library card before you can check out a laptop or iPad.

Get a Library Card

Branch Wi-Fi

Use free Wi-Fi outside any San José Public Library location. At select locations, Wi-Fi extends further out into the parking lot. You can learn more about branch Wi-Fi, but we have a couple more question for you before you go.

3. Do you have a San José Public Library card?

Great!

You need a library card to check out any devices. We've just got one more question for you.

4. Which device do you want to borrow?

Get Ready for an iPad

You're all set to borrow an iPad. An iPad is a tablet.

Find an iPad

Get Ready for a Chromebook

You're all set to borrow a Chromebook. A Chromebook functions like a laptop and runs on the Google operating system, Chrome OS. It has cloud storage and built-in Google apps.

Find a Chromebook

Get Ready for a Laptop

You're all set to request a Windows laptop. Be aware that we have a limited number of Windows laptops. If you need a laptop sooner, we recommend checking out a Chromebook.

Find a Laptop

Get a Free Library Card

You need to get your free Full Access library card before you can check out a laptop or iPad.

Get a Library Card

Need help?

Need help getting started? Call 408-808-2000. Ask our staff about how we can help you get online for free.