2-Step Fine Forgiveness Program FAQ

Frequently Asked Questions

The San José Public Library’s (SJPL) 2-Step Fine Forgiveness Program helps library customers reduce their fines and regain access to the Library! For the month of May 2017, customers can return any overdue materials to any of the 23 branch locations and Dr. Martin Luther King, Jr. Library. The library will waive all fines on returned overdue SJPL materials.

About the Program

Why is SJPL offering this program?
The program is part of our continuous effort to reduce barriers to information and services and allows SJPL customers to regain access to library resources.

Who is eligible?
All SJPL cardholders are eligible to have their overdue fines waived for materials returned in May 2017.

How does it work?

  1. Return your overdue items at any San José Public Library location.
  2. Visit or call your library to have your late fees waived.

Where can I get more information?
See our 2-Step Fines Forgiveness page, or call your local library during open hours.

About the Library Materials

Where can I return library materials?
All overdue library materials must be returned at any San José Public Library location.

Can I replace lost or damaged books?
Yes, in conjunction with the Book Replacement Program. More information will be available about this program soon.

I am a victim of the recent flooding, and the materials were damaged, what should I do?
Visit your nearest branch and a staff member will assist you. Flood damaged materials from recent flooding will be cleared from cardholder’s account.

About the Fines

Which fines will be cleared?
The library will waive all fines on returned overdue SJPL materials.

What materials and fines are not included in this program?
Materials and fees not eligible are:

  • Overdue or lost materials that have not been returned, or replaced
  • LINK+ materials
  • ILLiad (interlibrary loan) materials
  • San José State University materials

Can I call the library to have my fines cleared?
Yes, if overdue materials have already been returned during the month of May.

What if I paid my fine last month? Can I get a refund?
Unfortunately, the library is unable to give refunds for fines previously paid.

How can I clear other fines from my account?
Learn how to participate in our Volunteer Away Your Fines program. Starting May 1, children and teens can participate in the Read Away Your Fines program.