Auto-Renewal is Here

open book and stack of four closed ones lying on a table with a CD propped against them

The San José Public Library (SJPL) is excited to announce that starting July 25, 2019, it will begin to offer an automatic renewal service to all SJPL accounts. This service will automatically renew checked out books, DVDs and CDs, up to three times.

SJPL’s three-day courtesy email notice will inform library members of items that are eligible and ineligible for automatic renewal. The notice will also indicate the updated due dates of the renewed items.

Frequently Asked Questions

What is automatic renewal?

The Library system will automatically renew eligible materials checked out on customer's accounts for an additional 3 weeks, from the original due date.

Which items automatically renew?

Most physical items checked out from the Library may be eligible for up to 3 auto-renewals. Link+ items will only be automatically renewed once, if eligible.

What conditions prevent items from being automatically renewed?

  • Non-renewable materials such as Lucky Day books and DVDs, magazines and Reference materials
  • Items that have reached their renewal limit, 3 times for most materials
  • Items with a hold or outstanding request
  • Digital items, such as eBooks, eAudiobooks, eMovies, eMusic, etc.
  • Nontraditional items such as instruments and kits
  • Items checked out by the hour (laptops, game controllers, etc.)
  • Interlibrary Loan (ILL) items
  • Accounts with fines and fees that exceed $20

What happens to items that are not eligible for auto renewal?

They will retain their original due date.

When will items automatically renew?

The system will attempt to renew item(s) 3 days before their due date.

How am I notified when an item auto renews?

Customers who have an email address in their account, and have selected email as their notification preference, will receive a notice 3 days prior to the due date of their item. This notice will indicate which items were renewed and which items could not be renewed. These notices are only sent out via email and will be titled “Courtesy Notice.”

If you do not have an email listed in your account your items will still be automatically renewed. You can check the status and due dates of your items by logging into your account via our website, calling 1-408-808-BOOK or your local branch library. Please talk to a staff member if you have questions about adding or editing the email address in your account.

What information is in an auto-renewal notification?

The courtesy message that is sent 3 days prior to the original due date will display the NEW due date and the status “RENEWED” for eligible items and the original due date and the status “NOT RENEWED” for ineligible items. See example below:

example courtesy notice showing a renewed and not-renewed item

Am I still able to renew materials on my own?

Yes, you may renew materials any time you like, even after receiving the notice. Please note if you renew manually. the new due date will based upon the day you renew.

You can renew your materials:

  • Online: login to your account
  • By telephone: 24/7 automated renewal line at 1-408-808-2665 or 1-408-808-2000 during open hours
  • In Person: at the self-check machines or Accounts Desk at any library

Do I have to sign up for auto renewal?

No, this feature is automatically available to all our customers.

Please do not hesitate to contact library staff in person, online or over the phone in regards to any questions about this new feature and your account.

Comments

This feature is great! It will release my stress over kids' borrowed books. Thank you very much. For the courtesy reminders sent before, sometimes the library system didn't send the courtesy reminder emails and the librarian told me that it was my responsibility to remember the due date so I still got fines. The question is what if the system "forgets" to auto-renew and send email notifications? Do we still get fines? Thank you very much.

This is why we love our libraries so much!

Thank you

I currently have an e-book check out that is a series. Why can I not have additional time as there are 6 books in the book. It seems 21 days is not enough to allow for reading 6 books.

It depends upon platform you're using for the the ebook. You may able to renew the items for additional time as long as there are not other customers waiting for the item. For additional information please visit https://www.sjpl.org/eresources-help for more information.

I believe this is a great service, complement to the people or person whom made this happen, I was not aware of this "Auto Renewal" feature, until today when I viewed my e-mail. Once again, the SJO Library has been a leader in the way of materials are renewed. Thanks Sincerely; Wanda Kennedy

OUTSTANDING new addition to already terrific user-oriented features. Love it!

Can you write this information in a shorter, clearer way ? Most people don’t have time nowadays to read all this information.

Sorry. I re-read . I think you did organize it well. Easier to read and spot.

Please advise on the process to opt out of the automatic renewal. I poked around on the website but was unable to find the steps. Thank you.

At this time there is not a way to opt out of auto-renewal, the feature is effective on all accounts in our system.

Awesome feature! Would it be better if the auto renewal happens ON the actual due date instead of THREE DAYS before the due date? Thanks!

I want to opt out of this but you have no instructions to do so. Please email instructions.

At this time there is not a way to opt out of auto-renewal, the feature is effective on all accounts in our system.

I agree that we need an option to opt-out of auto renewal or to have the system auto renew on the actual due date. If the system auto renews most books up to 3x three days prior each time, I get one week less in the end with the specific book. Also, I tend to go to the library on a specific day, so having a book due on a different day other than the day I normally go is inconvenient.

There is no time lost when the auto renewal feature is enabled. The notice and reminder are sent three days prior to the due date, but the item is renewed for three weeks from the actual due date. For example if your item was due on the 4th you will get a notice on the 1st. If the item can be renewed the new due date would be the 25th since it is renewing the item for three weeks from the original due date. We do the notice and renewal three days prior so that customers whose items do not renew will still have time to return materials with out accruing a late fee.

That’s a really useful feature. It is one more great facility offered by SJPL. Thanks.

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