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Reopening Businesses

Submitted by SJPL Works on Wed, 05/27/2020 - 10:00 AM
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California is beginning to move into stage 2 of the Resilience Roadmap created by Governor Newsom that outlined the four stages of reopening the California economy and the requirements for doing so, and last Friday, May 22nd, Santa Clara County allowed for affected retail businesses that were closed due to COVID-19 and not considered "essential" to be reopened for curbside pickup.


As many businesses prepare to reopen, it is important that businesses take the necessary steps to reduce the risk of COVID-19 and create a safer environment for workers and customers. For businesses to better understand how they may reopen safely, Governor Newsom's Resilience Roadmap also provides them with an Industry Guidance to Reduce Risk.

Before reopening, all facilities must:

  1. Perform a detailed risk assessment and implement a site-specific protection plan
  2. Train employees on how to limit the spread of COVID-19, including how to screen themselves for symptoms and stay home if they have them
  3. Implement individual control measures and screenings
  4. Implement disinfecting protocols
  5. Implement physical distancing guidelines

Additionally, businesses must understand and follow the Santa Clara County Health Department’s May 18 Order and the Social Distancing Protocol for safe operations.

Santa Clara County Public Health Order

Santa Clara County's revised Public Health Order has provided new rules for businesses and customers to follow. With this new order, all types of retailers (including wholesalers) are open for business – but only to offer delivery or curbside pickup. At this time in-store shopping and dine-in restaurants are still not allowed.

Here are several important rules to follow:

  • For customer and employee safety and to avoid future business closures, all businesses must follow social distancing requirements as outlined in the Order. 
  • No more than one employee per 300 gross square feet of the facility may be on site at the retail facility at any time, unless all personnel are from the same household or living unit.
  • Face coverings required to enter (except if 6 years of age or under or medically inadvisable)
  • Do not shake hands or engage in any unnecessary physical contact.
  • To the extent feasible, customers must order and pay for products online or by phone prior to arriving for curbside/outside pickup. Customers may not enter the store.
  • Retail stores are not allowed to move their goods outside for display or sale at this time.
  • The store must have direct access to an immediately adjacent sidewalk or outdoor pedestrian walkway, street, parking lot, or alley area. The Order does not extend to retail stores within enclosed shopping centers.
  • Retailers should read additional information from the Santa Clara County website about newly permissible business operations.

Social Distancing Protocols

All businesses must also follow and complete Santa Clara County's newly revised Social Distancing Protocols in order to reopen safely. A copy of the Protocol must be distributed to all employees as well.

To show that the Social Distancing Protocols are being implemented to keep staff and customers safe from COVID-19, all businesses must print and post related signage near the entrance. The social distancing protocol signage posted must be:

  1. COVID-19 PREPARED Check Mark Sign
  2. Social Distancing Protocol Visitor Information Sheet.

Both the Check Mark Sign and Visitor Information Sheet are available on the County’s website.

All businesses must also post signage required in the Social Distancing Protocol to educate customers about health and safety requirements. Sign templates are available on the County’s website​.

More information about Santa Clara County's new public health order is explained in an executive summary

More Resources

For pandemic-related resources please visit:

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