Alert message

All library buildings remain closed. Visit an outdoor Express Pickup location when your holds are ready - appointments are available but not required.

2020 Volunteer Feedback: Volunteers Thrive at SJPL!

Submitted by Jason Pell on Fri, 06/26/2020 - 3:00 PM
A crowd of people in silhouette with brightly colered speach bubbles above their head.

Each spring we ask our volunteers to give us their feedback through an online survey to give us insight into the experience of our volunteers and help our program to be the best it can possibly be! This year presented an added challenge because during the survey collection period, all of our locations are currently closed to the public and many of our volunteers have had to either pause their volunteer work or transition to volunteering virtually. Despite the shelter in place order, over 300 current volunteers responded to the survey. Here are some of the things we learned:

Word of mouth and the Library’s website are effective tools for finding volunteers.

  • 80% of volunteers said they heard about volunteering at the library from one of these three choices; a friend or family member, from, or from a Library staff member.

Volunteers thrive at SJPL.

  • 94% feel that their work has a positive impact on their community.

  • 89% feel that their volunteer role is well suited to their skills and talents.

Volunteers help spread the word about Library services, resources, and opportunities.

  • 97% of volunteers recommend SJPL as a volunteer.

  • 88% of volunteers tell their friends and family about Library services and resources.

Library staff help volunteers feel prepared and supported in their role.

  • 96% feel prepared for their volunteer role.

  • 96% feel comfortable approaching a staff member when they need assistance or have a question.

To learn more about volunteering at the Library, visit

Blog Category

Add new comment

Comments are expected to follow the basic rules of civility and be relevant to the topic being commented upon. Comments will be reviewed prior to posting. Blog comments represent the views of the person commenting, not necessarily those of San José Public Library. For more information see SJPL's Comment Guidelines.