You receive an e-mail saying that the e-book you put on request is available for checkout. You log into Overdrive, go to the "my waiting list" link, and check out it for your Kindle device. Everything seems fine, but when you go to your Kindle account the item isn't there. Overdrive doesn't show it in "my waiting list," or "book bag" either. What happened to it? Not to worry! Just be sure to check the "my bookshelf" section of your Overdrive account. This is where an e-book should go if it's checked out correctly. From there download it to your Kindle.  

  You're downloading tracks to listen to your favorite audio book, but for some reason one track is

  having trouble and won't load. What can you do? Overdrive recommends the following solution:  

1. Delete the title from Overdrive Media Console then close the application.
2. Search your computer for the title and delete each instance you find.
3. Audiobooks are usually found in Documents > My Media > MP3 Audiobooks or WMA Audiobooks.
4. Delete your temporary Internet files. This step is extremely important.
5. Close and reopen your web browser.
6. Try downloading the title again. You'll find it under your account on the OverDrive website. 

An error message that may come up will state that "the media file is corrupted." While this sounds disturbing, it is often not the case. It can occur when you check out a WMA version of a title and happen to be using a Mac. WMA files aren't compatible with the Apple system. WMA titles marked as compatible for transfer to an Apple device (such as an iPod or iPhone) must be downloaded using a Windows PC first. Once downloaded on a Windows computer, they can be transferred to an Apple device. 

What happens if a customer has checked out an item in a Kindle format but they really wanted the E-Pub version. Overdrive unfortunately, can’t change the format of an item once it has been checked out. But they can return the title off of the account so that the title can be checked out in the correct format OR to place a hold on that title.   

Another commonly asked question involves customers who say that they received an e-mail saying that the book they requested was available but when they go to the Overdrive site and select My Waiting List the book isn’t there.  Here are top 3 reasons why this may occur.

1. The person entered a different library card and pin number than the one they used to make the request.
2. The title is held for 3 days (72 hours) from the time an email notification is sent to the customer. If not checked out within that time it will be authomatically returned to the collection and must be requested again.
3. Once a the hold item is added to the bookbag it must be checked out within 30 minutes or it will be automatically returned to the collection and must be requested again. 

The most common question with OverDrive involves the "unresolved issues" message you see when trying to download titles. This usually means that your library card has expired. Library cards expire every four years to make sure we have your latest contact information. All you need to do is to visit any branch and present a valid picture ID to renew your library card and you should be all set to download.  

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