For those San Jose Public Library customers who need support and assistance with eBook downloads, the following companies have staff available to answer any technical questions:

Axis 360 Help

• by Phone: (209) 720-2280 - 7 AM to 3 PM, weekdays only

EBSCO Help

• by Phone: (800) 758-5995 - press the #3 key after calling in

OneClickdigital Help

• by Email: support@oneclickdigital.com
• by Phone: (877) 77-AUDIO - 4:30 AM to 3 PM, weekdays only

If you have a problem with OverDrive, first please make sure that your account is clear of any issues.  If you have a fine or an expired card, you cannot use OverDrive.  If your account is clear and you are still having download problems, you can contact our eBook support team at: sjplebooksupport@gmail.com.

If you have a Kindle/Nook and need help getting started, please view the introductory videos:

Kindle: http://youtu.be/eS6I7vJKZS0, Nook: http://www.youtube.com/watch?v=c6EKw_yQocM