Collection Management, and Retail Merchandising
Presentation on how San José Public Library moved from a traditional model to a customer-centric model. Learn about the pitfalls and wins that helped streamline our resources and improved our staff effectiveness. Topics include:
- Creating a marketplace through retail merchandising
- Promoting wayfinding and self-navigating layouts for customer self sufficiency
- Branding your library design -- lighting, shelving, colors, display methods
- Emphasizing comfort in the physical environment
- Promoting better service to youth
- De-emphasizing the service desk as the first library experience
- Creating customer-centric zones that target key groups, such as the Family Place for young children and caregivers
- Streamlining materials processing
- Discussion about how this model could work at your site
